Hi, I’m sure I’m not the only one who encountered this issue. I install the Hearthstone mobile app, then run it, it starts loading, the “I’m new/Log in” screen appears, I tap “Log in”, the Battle.net log in window appears, I enter my credentials, loading, the window exits… and the app just reset itself, and I’m back to square one. Rinse and repeat. Tried everything I could think of, clean reinstall, restarting the device, fiddlling around with the app settings, nothing works. The moment the popup window appears when I try to log in, Hearthstone already froze in the background only to reatart when I finished on the Battle.net screen.
To be honest I don’t even understand why the heck it’s required to log in on a separate page, but alas, why does that even fail to work properly? What now?
Having the same problem, the fun part is that this bug has been well known for many years and still hasn’t been fixed.
I’d be disappointed but it’s blizzard we are talking about so I guess it’s normal.
Same here on my phone. I uninstalled to reinstall to try and fix some other bugs and now I am stuck. Support has been unhelpful sending me the same info that is readily available. I tried the things they asked me to do. Not working. It worked fine 5days ago…
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I have the same issue, has anyone had a fix ?
Hi. My ticket number is EU94770277. İts have been seven days. No answer? What should i do? Please helpppp meeeeee
i have had this issue for some time and trying to find the work around i found it and at the same time may not be the fix for you but this is what i found out … IF your phone has the feature called secure folder or something related to it … you must disable it and you must go into your battle.net account and do a manual connect of your google account … the hearthstone game using the file system to save the much needed files to keep your game going. when the phone’s security is very tight aka secure folder your hearthstone game needs access to this and without it it cant save your log information to restore your account to the game. Please look into your phone settings in the security section and find this feature and disable it. there is no easy way to have this on and use the game. Because android would half to be re-coded to have easy folder access for games… once you do this the game will work fine … Problem Solved