Missing account information


I loaded HS onto my Amazon Fire tablet but all my game stats, decks characters etc are gone. Its making re start from scratch?

How do i get everything back?


Hello DigitalNinja,

Have you made sure you have logged in with the correct account?

Kind regards

What’s your opinion?



I have the same issue. If i login with pc i have everything, but on phone everything is gone.


Card collection and progress is not shared across Regions (Americas, Europe, or Asia).

Check that both platforms are using the same Region.

  • On PC / Mac the Region is above the Play button on the Blizzard launcher app.
  • On Mobile the Region selector is at the login screen (top right). If in Hearthstone, select Switch Accounts from the Game Menu to get back to login screen.