hello, i am sick of your crappy mobile Hearthstone client. It utter annoys me. Your client has big problems. I cannot play this. I wont even mention your bug on android systems where there were thousands of post. And problem was resolved only in whole month. It’s pathetic. The game exists already 5 years. You could make beautiful game engine but… I lose rating in battlegrounds bеcause of your crappy program and disconnections. Even if i have good connection sometimes i am disconnected and lose rank. Last boiling point was i search a battlegrounds game and cannot connect to it in other words searching not stoppable. I relaunch the game and cannot start new bg. And some time after I see that I lost rating.
Hello goldim,
The assistance we can provide for connection issues on mobile devices is limited. That being said, please check this support article to troubleshoot your issue.
Hello, Hagut,
I appreciate your answer so much, thank you but the problem it’s not me, not my network, not my device and etc the problem it is YOU (application). Okay i have a bad connection in most cases, but several times I have the best connection other apps worked fine and got disconnected and loses. I don’t understand why so bad connection low/medium connection/network error handling. I see eternal searching on the screen and cant stop it. The game was started and I can’t see nothing that tells me that something get wrong. Only solution is hard reset the game and still some time cannot start new BattleGround. Don’t get me wrong, I love this game I want to improve this, I hate bugs like this, like when app not workable about one month.
Same for me here on PC finding opponent screen rolls forever ( i waited 10 mins ) and nothing happened then i restarted hearthstone and i found out that my battlerounds rating went down a lot … so i assume game automatically gave me 8th place . How tf it happen if i even didnt got to the game? This happened a dozen times already i think i have lost about 1k rating because of this…
like above tech support said just reinstall the game every time when this bug or situation happens)))))
this problem still happening across all my devices, pc, phone, tablet
I have reinstalled my game 5 times now and even removed battlenet one time.
But the game is totally broken for me , i cant get into it…
on Phone it works fine , but i get the same connectionproblems when i play there, so i loose every 3rd match that way… cant be botherd using time on that