Opening packs causes game to freeze

Technical Support
1

I have been opening some packs since we now can open the new expansion ones.
I happened to have 5 class specific (?) packs but whenever I’m trying to open them my game just freezes - I can see pack poping up and showing 5 cards with their back side visible but I cannot click them or anything else.

Packs in question look like this: (cannot post links for some reason so just remove extra dots from text below)
imgur…com/BTeGXDM
Other packs open without problems.

Will be grateful for any help.

3 Likes
2

I have the same problem, i restart the game and nothing happens

2 Likes
3

Ok, i think i have this issue with standard packs (freezes when trying to open), opening MotLK packs is working correctly.

2 Likes
4

same issue on ipad and macbook.

pack opens, cards float, unclickable.

freaking blizz devs are worse and worse every exp.

1 Like
5

Same issue here. The Death Knight packs from the Hero bundle do not open. The Standard pack I got from the last Tavern Brawl before the expansion launched also freezes the game.

1 Like
6

Same situation here. Again - Blizzard updates the game and BIG SURPRISE - it crashes and crashes and crashes… Duracell rabbits of gaming world.

7

The game freeze only with standart packs.

3 Likes
8

Same can open all packs but the standard packs. Just freezes the game.

1 Like
9

Same here, could open all packs normal and golden except for the 5 Death Knight golden card packs that I got. Cards just float but can’t do anything with them. Only option is to restart the game.

1 Like
10

Same, can’t open standard packs

11

thank god i’m not the only one with this problem XD

1 Like
12

Same, standard pack from before update.

13

Looks like something has changed because I was able to open all my old packs now.

14

While possibly a bug, it may also be a performance issue - I notice my desktop (from late 2016 ) freezes a lot with Hearthstone (and the Blizz Launcher) but my tablet from 2022 handles things fine.
Still, it would be nice if Hearthstone was less taxxing, and esp. the animations in Battkegrounds are IMO a pain w/a tablet.

1 Like
15

Same issue and not just card pack opening … the whole game itself is too taxing on pretty much every aspect.
Everything that has some sort of particle or animation can freeze or crash the app… heck even just getting into the main menu causes my cpu and gpu to start throttling and almost overheat …(my IPad actually overheats after 5 minutes and it is only with hearthstone).

Blizzard…it is about time to rebuild hearthstone instead of adding 5000000 GB of content to this now unstable mess.

2 Likes
16

Same issue. But on pretty much all menu screen changes. Pixel 6 Pro

1 Like