Play on iPhone - can only connect on wifi

Hi, I’ve played for years on iPhone. The game currently won’t start on cell network, but will on wifi. When on cell network it wants me to ‘please wait for download’ - but it never does. It does briefly flash up ‘no internet connection’ for about 1 second.

When I log in on my home wifi it logs in fine - doesn’t even look for data. If I then turn off wifi on my phone and try log in to HS straight after it again gets stuck in the same place (so it isn’t a case of just facilitating a download once).

Occassionally, HS updates are slow to come through and I usually bypass this by deleting and downloading from App store which fixes it. I have now done this twice and still get the same error!

Is anyone else having this problem?

That sounds a lot like the mobile carrier may have some form of data traffic restrictions in place that prevent the game from properly connecting to our servers. It may be a good idea to have a chat with their support team. :slight_smile: