Helllo,
Please perform the steps here:
Most notably the admin account creation. It’s possible that your windows admin account is damaged.
Other causes can be security software or other applications interfering with proper connectivity.
Please provide your MSINFO file as shown here:
Upload it to
and link to the file in reply here.
If you aren’t comfortable uploading your MSINFO to pastebin or linking to the forums please make a ticket at https://eu.battle.net/support/en/help/product/services/808/1200 uploading the file.
Happens everytime when I launch the client I would have to try at least 5-7 times or wait a minute to open up the game.
This is ridiculous I have to go through all of those steps to solve hearthstone error from letting me play. I have already tried the first step of deleting that file.
fyi for anyone reading it wasn’t me that marked the solution
Like I said I can’t change my password, didn’t get any reply (check above)… so it’s not the solution for me.
Currently the method I use to avoid playful sprites is to go to options on Battle.net launcher each time before launching the game, click options, select game settings, then select “reset in game options”… And launching works 99% of the time after this action. But then I have to reconfigure my volume and graphic settings each time… That’s pretty annoying. My impression now after testing all sorts of methods and applying troubleshootings in the last 3 months that this playful sprites are for sure rooted in Blizzard side, some sort of bug they still can’t figure out. Very disappointing from such a large company to fail in the simplest bug so sadly.
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Omer’s is the only solution that worked for me (Blizzard’s suggested solution made things worse). I had/have the problem on PC and Europe only. If I choose America I get immediate access. Like Omer, I’m sure the problem is Blizzard’s but the cba to look for it yet alone fix it.
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So has no one found a 100% working fix? I did a fresh full reinstall of windows 10 for my new SSD and I still get this issue.
Unfortunately no other solution for me still either… 
Can blizzard fix this bug already? This has to be on their end, cause i can login Americas just fine, and i already tried all the possible solutions. This has been going on for a month, and it’s really annoying, having to restart like 5 times, before the game finally works.
Since the newest patch, I never had this error… Apparently it’s solved… What do you guys think?
I don’t think it is solved.
Just started happening with me, and frankly, I don’t think having to log into an entirely new virtual machine on a new user with no settings is an adequate fix to a problem that appears out of nowhere for no apparent reason.
You shouldn’t even be suggesting that people create a new account - like that is an answer?
You might as well tell people to go out and buy a new computer.