Regular crashes out of nowhere, pls help!

Technical Support
1

Hi,

I have been playing hearthstone just fine until now. Suddenly, starting this evening, the game crashes regularly. In Windows Event Viewer i get this report:

Faulting application name: Hearthstone.exe, version: 15.6.2.36393, time stamp: 0x5d8de96e
Faulting module name: UnityPlayer.dll, version: 2018.4.10.18181, time stamp: 0x5d8de9ac
Exception code: 0xc0000005
Fault offset: 0x009b8548
Faulting process id: 0x36a4
Faulting application start time: 0x01d5a4a0b9a4bd6e
Faulting application path: E:\Blizzard\Hearthstone\Hearthstone.exe
Faulting module path: E:\Blizzard\Hearthstone\UnityPlayer.dll
Report Id: c1bf1ded-bc50-4f93-8f65-bdbdc79da191
**Faulting package full name: **
Faulting package-relative application ID:

Can someone please help me sort this out! I have already tried reinstalling the game and deleting the old cache folder.

Kind regards,
MrFunnyPants

2

Hey there MrFunnyPants

For crashes in Hearthstone I would recommend that you do all the steps on this guide.

If you continue to have issues after performing those steps, just reply to this post with your system files pasted via Pastebin so we can see what else to advise. :slight_smile: