Shop is closed it was never open when i finished the tutorial


#1

Hi guys I’ve recently downloaded hearthstone on my android phone (new account) but the shop was closed from day one i didn’t order anything the shop was never open to begin with. I really love the game it would mean a lot if you guys can help me. Thanks for your time.


#2

Heya,

If your mobile device is showing Hearthstone “Shop is Closed,” it’s likely that it’s waiting for verification for an order that did not complete. Try the following troubleshooting steps:
■ Re-log into HS on your device that first attempted the purchase
■ Sit at the Waiting for Authorization screen for 5 - 10 minutes
The order should be auto canceled and you can continue with other purchases

If that still does not help out, contact support directly for further assistance.


Have a few seconds to spare? Let me know how I’m doing!
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#3

Hi Nenya the thing is i never purchased anything. The shop was closed from the beginning when i first opened the game on a new account new device everything new. There is no authorisation error neither any other devices. So is there anything else that might be causing this. Thanks for the fast feedback


#4

In that case, please contact support directly as mentioned earlier. Support will be able to have a look into that for you and help out further.


Have a few seconds to spare? Let me know how I’m doing!
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#5

It may be a bit late, I noticed the same issue when I had first created an account on my android phone. It opened, after I verified my email account though.

Not sure if this may have been a similar situation with the OP.