hearthstone is stucked in loading screen (searching for game), but it never finds it. Even closing the app or trying to open it on mobile app or in computer it doesnt fix it. Other accounts work fine on same computer and mobile app!! The account is (edited by Blizzard)
Hello Jonezkyy,
Sorry to read what happens with Hearthstone when you try to search for an opponent. In the future please avoid posting your account info on the forums.
With this said to sort try these steps:
- Close your Blizzard Battle.net application (force-close the Hearthstone app on mobile).
- Reset your Blizzard Account password on the account that is having issues
- Delete the Battle.net cache folder.
- Log back in through the Blizzard Battle.net application ona desktop/laptop PC and relaunch Hearthstone from there
If this doesn’t fix the issue, please contact our Customer Support directly.