Stuck on loading screen

After the latest patch Hearthstone won’t start properly. After the 1-2min wait time for full tables the game times out with this message in the top right corner : HS:CT;NetCacheDecks=0;NetCacheCollection=0;NetCacheCardValues=1
playing on Win10 64-bit, EU servers

Same here. After few mins it times out saying it was requesting data from the utility service

Good morning,

This issue should have been resolved by now. If you’re still stuck at the opening screen, please follow the steps mentioned in our Troubleshooting Connection and Latency Issues article, including the advanced troubleshooting if needed, and then, create a new thread.

Thank you for your understanding, and we’re sorry for any inconvenience caused.


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