Waiting for authorization


#1

Soooo… used to play Hearthstone about 2 years ago and have recently decided to give it another go.
I am unable to purchase anything from the store as it keeps saying ‘awaiting for authorization’ for items ordered (1 x AlleriaI Windrunner). I have executed the instructions that have been given out on the site ( open app, restart phone etc etc ) but to no avail. Would love to start playing again but alas i can not. Any help would be much appreciated.

Thanks


#2

Heya,

If your mobile device is showing Hearthstone “Shop is Closed,” it’s likely that it’s waiting for verification for an order that did not complete. Try the following troubleshooting steps:
■ Re-log into HS on your device that first attempted the purchase
■ Sit at the Waiting for Authorization screen for 5 - 10 minutes
The order should be auto canceled and you can continue with other purchases

If that still does not help out, contact support directly for further assistance.


Have a few seconds to spare? Let me know how I’m doing!
https://www.surveymonkey.com/r/Nenyasqi