Waiting for authorization


Soooo… used to play Hearthstone about 2 years ago and have recently decided to give it another go.
I am unable to purchase anything from the store as it keeps saying ‘awaiting for authorization’ for items ordered (1 x AlleriaI Windrunner). I have executed the instructions that have been given out on the site ( open app, restart phone etc etc ) but to no avail. Would love to start playing again but alas i can not. Any help would be much appreciated.




If your mobile device is showing Hearthstone “Shop is Closed,” it’s likely that it’s waiting for verification for an order that did not complete. Try the following troubleshooting steps:
■ Re-log into HS on your device that first attempted the purchase
■ Sit at the Waiting for Authorization screen for 5 - 10 minutes
The order should be auto canceled and you can continue with other purchases

If that still does not help out, contact support directly for further assistance.

Have a few seconds to spare? Let me know how I’m doing!