Wrong Account banned!Please,help

Help, please, this is the second time in the last month of playing that I have received information that my account is blocked. Reason: using third-party programs to automate game processes (bots). This reason cannot in any way apply to me, from the installed programs for Hearthstone I I only used HearthstoneDeckTracker and nothing else, I contacted support and they haven’t answered me for more than a day, I don’t know what to do, but I need to figure this out, BattleTag-Jostik#21329. Please, help!