Your account needs to be updated. Please restart the game

Technical Support
14

same here ,help pls !

15

patch notes show there is a bug causing this issue for some players. Blizzard says to re-install. I tried re-installing the battlenet app and the game. didnt work

1 Like
17

i have the same issue < only when i select the europe server , asia and america working

1 Like
18

Same issue! My main NA account works, but EU and Asia (my smurfs) give this message. Re-installed HS, didn’t help.

19

My main (US) displays this message but eu and asia work just fine. FIX PLEASE

20

Me too after this new update i cant log in my id Joes#1999 idk for how long we need to waiting

21

I just down load the update in my pc and its work now in my phone

22

Same for me. Didn’t check other servers, but EU not logging in, says I gotta update my account. Please fix :slight_smile:

1 Like
23

Update: Worked like 20 seconds after I posted (Fixed itself?)

24

battle.net installed an update - now I get this same error (EU server)

25

Hey guys! We are currently investigating this and it should be fixed in the near future, please bear with us. We apologise for any inconvenience caused.

2 Likes
26

same here, new register acc can launch the game. My main acc in Eu serve doest work from last evening. so sad

1 Like
27

Both my pc and mobile not working

1 Like
28

same here，please fix this

29

I still experiencing the same issue.

30

I have the same problem on PC on mobile works fine.

31

Boys(and ladies), update the game on your phone and then launch the game on your phone. After it finishes downloading the update within the game on your phone, the game will start working on your pc as well. At least that worked for me, please pass along the help and repost if this helped you.

4 Likes
32

Thanks. That solved it.

33

i cant launch even with my mobile phone

34

Can’t login even on mobile, game just says server problem logs out and then upon restart have to login to blizzard again and loops.