Your game timed out as it was requesting data from the hearthstone utility service. please relaunch hearthstone to reconnect" issue

Technical Support
1

hey since the patch i cannot get into the game. i uninstall battlenet + hearthstone i still cannont reach the welcome menu. i cannot screenshot the issue but it says " your game timed out as it was requesting data from the hearthstone utility service. please relaunch hearthstone to reconnect". it has been 4 days since. thanks
i also followed the 5 steps on troubleshooting here : https://eu.battle.net/support/en/article/112209
no success.
My mac 12,2 is up to date
I can get into the US or asia version but not the EU version

thanks for your advices.

2

You may need to clear the game cache files to resolve this issue.

  • Open the “Go” Menu
  • Navigate to the Library folder
  • Open Preferences then the Blizzard folder
  • Delete the Hearthstone folder

Repeat the above steps for the Application Support folder instead of Preferences.

If the issue continues then contact the Support Team.

3

this is happening to me aswell av cleared cache files av reinstaled and av even rest computer and internet nothing is workig it requests files a dont know how to do that on the support but this problem needs sorted av spent money on a game i cant even play

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