Welcome to the Technical Support forum for Heroes of the Storm. This forum exists to provide Heroes of the Storm players a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizzard Tech Support staff regularly monitors and replies to this forum and will do their best to assist you with your issue.
While this forum is NOT intended to replace our support contact channels, players are encouraged to ask questions, share advice, and participate in on-going discussions here. To help do this we ask that the Forum Code of Conduct and forum guidelines be observed at all times when contributing to discussions.
Please keep all posts on topic. This means technical issues, advice, and discussion of technical issues. Game discussions, criticism, or commentary should be posted in the General Discussion forum.
1 Like
Writing an Effective Post
Before creating a new thread, be sure to search the Blizzard Support Site. Additionally, performing a quick forum search before posting may yield helpful results.
If you’re still unable to resolve your issue, feel free to open a new thread with a descriptive title and a list of the troubleshooting steps you have already tried.
Providing relevant information will also expedite the diagnosis process greatly:
-
Installation and patching issues should include any error messages
you are seeing
-
Connection and latency issues should include your country, ISP as well as a Traceroute and Pathping.
-
Performance and stability issues should include when the issues began and a DXDiag report.
NOTE: If you have an issue with payments or your Blizzard account, we’re unable to assist on public forums for privacy reasons. Please contact our support team directly and they will be more than happy to help.[/b].
Social Media
Please follow @BlizzardCSEU_EN on Twitter for regular service updates. The BlizzardCSEU twitter is also available in German, French, Russian, Spanish, Italian, Polish and Portuguese.