Can't play. this play mode is currently disabled

Technical Support
1

I can’t play any game mode. They all say: “this play mode is currently disabled”.
I looked it up and tried everything I could find.

  • uninstall and reinstall in a different folder
  • Change Ip
  • remove cache
  • reset in-game options
  • remove Battle. net folders in ProgramData

This has been going on for 3 days now. I can start up the tutorial. I asked a friend and he can still play the game.

2 Likes
2

Good morning SkyFloRim,

Try and delete the Variables.txt from the Documents\Heroes of the Storm file path. Once done, open the Blizzard Desktop App and click the blue logo at the top left. Click on Settings and from the new window, click on Game Settings. Find Heroes of the Storm, and click on Reset In-Game Options.

Once done, start the game up again and test it out.

Kind regards

What’s your opinion?

2 Likes
3

didn’t work. still gives me the same problem. I did use try mode and it worked perfectly.

4

Hello again,

Please make also sure that all necessary ports are open as described here.

Kind regards

What’s your opinion?

5

Opened all ports needed but the problem still persists.

6

Alright,

Try using Google’s DNS https://developers.google.com/speed/public-dns/docs/using#windows and also Power cycle your devices.

Kind regards

What’s your opinion?

1 Like
7

Yes thank you so much, it is fixed! A power cycle Fixed the problem!

1 Like
8

That is very good to hear. Thanks a million for letting me know.

Kind regards

What’s your opinion?

1 Like
9

I have the same problem and already tried all this options…

3 Likes
10

What the heck is wrong with creating something without bugs??!!

2 Likes
11

I have the same issue too and I have already done all of the steps but it’s not worked

2 Likes
12

Hello and Respect.

I have the same issue too and I have already done all of the steps but it’s not worked.
What can i do now?

13

hi i have problem with my game all play modes all disable and the game is unplayable what should i do ?
i didi the all sujested thinks in the topics but non of them help me pls some one help

1 Like
14

got the same issue help pls
can’t believe this bug viewed 14k times and still blizzard got nothing to do with it
now i see why it’s dead

15

same problem, from indonesia, playing in americas region.
connection started getting slow in march 2025, and presently at 08.04.2025 can no longer play game, permanently on please wait game mode currently unavailable.

already did all the steps mentioned in google searches including modem/router reset, scan/repair HOTS, uninstall/reinstall HOTS/battlenet, DNS flush, google DNS, firewall reset.

of note is, playing at a different region works. i tried asia and it can load and the start game button is clickable, but playing there means starting from 0 and will lag more, so i dont want to.

any new info on solving this issue please?