DirectX issues all of a sudden

Hi,

I’ve been playing HotS for quite some years now. Few weeks ago I suddenly got errors while loading the game:
DirectX is not available on this machine. etc.

I’ve tried to reinstall my Nvidia driver, but without success. Also tried to install DX11, no luck. And reinstalled HotS, take a guess…

Here’s my DxDiag:
System Information
Time of this report: 7/15/2021, 20:00:21
Machine name: MSI
Machine Id: {59686B6A-D00C-47B3-BB8D-AEA51FB9284B}
Operating System: Windows 10 Home 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
Language: Dutch (Regional Setting: Dutch)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: GE62 7RE
BIOS: E16J9IMS.308 (type: UEFI)
Processor: Intel® Core™ i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
Memory: 16384MB RAM
Available OS Memory: 16304MB RAM
Page File: 7210MB used, 11525MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.2.4
DxDiag Version: 10.00.19041.0928 64bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
Card name: Intel® HD Graphics 630
Manufacturer: Intel Corporation
Chip type: Intel® HD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_591B&SUBSYS_11C81462&REV_04
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8279 MB
Dedicated Memory: 128 MB
Shared Memory: 8151 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.344727), Green(0.334961,0.625000), Blue(0.150391,0.051758), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD046F
Native Mode: 1920 x 1080§ (60.020Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_24de78387e6208e4\igd12umd64.dll
Driver File Version: 25.20.0100.6373 (English)
Driver Version: 25.20.100.6373
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.5
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Supported
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 18-11-2018 02:00:00, 2545720 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-1A5B-11CF-376F-AC31BFC2D435}
Vendor ID: 0x8086
Device ID: 0x591B
SubSys ID: 0x11C81462
Revision ID: 0x0004
Driver Strong Name: oem40.inf:5f63e53499417f2d:iKBLD_w10_DS:25.20.100.6373:pci\ven_8086&dev_591b
Rank Of Driver: 00D12001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 {E07EC519-E651-4CD6-AC84-1370CCEEC851} {BCC5DB6D-A2B6-4AF0-ACE4-ADB1F787BC89} DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT {C528916C-C0AF-4645-8CB2-372B6D4ADC2A} {91CD2D6E-897B-4FA1-B0D7-51DC88010E0A} DXVA2_ModeVP8_VLD {442B942A-B4D9-4940-BC45-A882E5F919F3} {97688186-56A8-4094-B543-FC9DAAA49F4B} {1424D4DC-7CF5-4BB1-9CD7-B63717A72A6B} {C346E8A3-CBED-4D27-87CC-A70EB4DC8C27} {FFC79924-5EAF-4666-A736-06190F281443} {F416F7BD-098A-4CF1-A11B-CE54959CA03D} {BF44DACD-217F-4370-A383-D573BC56707E} {2364D06A-F67F-4186-AED0-62B99E1784F1} {464BDB3C-91C4-4E9B-896F-225496AC4ED6} {28566328-F041-4466-8B14-8F5831E78F8B} {6B4A94DB-54FE-4AE1-9BE4-7A7DAD004600} {8C56EB1E-2B47-466F-8D33-7DBCD63F3DF2} DXVA2_ModeHEVC_VLD_Main {75FC75F7-C589-4A07-A25B-72E03B0383B3} DXVA2_ModeHEVC_VLD_Main10 {07CFAFFB-5A2E-4B99-B62A-E4CA53B6D5AA} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {76988A52-DF13-419A-8E64-FFCF4A336CF5} {80A3A7BD-89D8-4497-A2B8-2126AF7E6EB8} {8DE911C4-C898-4364-9715-1DE6B3FE773D} {50925B7B-E931-4978-A12A-586630F095F9} {B69C20E0-2508-8790-0305-875499E0A2D0} {49761BEC-4B63-4349-A5FF-87FFDF088466}
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 3
MPO Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
MPO Stretch: 5.000X - 0.334X
MPO Media Hints: colorspace Conversion
MPO Formats: NV12,YUY2,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
PanelFitter Stretch: 5.000X - 0.334X

   Card name: NVIDIA GeForce GTX 1050 Ti
Manufacturer: NVIDIA
   Chip type: NVIDIA GeForce GTX 1050 Ti
    DAC type: Integrated RAMDAC
 Device Type: Render-Only Device
  Device Key: Enum\PCI\VEN_10DE&DEV_1C8C&SUBSYS_11C81462&REV_A1

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 12172 MB
Dedicated Memory: 4021 MB
Shared Memory: 8151 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_12434f9db2b78206\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_12434f9db2b78206\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_12434f9db2b78206\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmii.inf_amd64_12434f9db2b78206\nvldumdx.dll
Driver File Version: 30.00.0014.7111 (English)
Driver Version: 30.0.14.7111
DDI Version: unknown
Feature Levels:
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:True Enabled:False
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 21-6-2021 02:00:00, 1054232 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x10DE
Device ID: 0x1C8C
SubSys ID: 0x11C81462
Revision ID: 0x00A1
Driver Strong Name: oem6.inf:0f066de342c33fe6:Section075:30.0.14.7111:pci\ven_10de&dev_1c8c&subsys_11c81462
Rank Of Driver: 00CF0001
Video Accel: Unknown
DXVA2 Modes: Unknown
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Not Available
AGP Status: Enabled
MPO MaxPlanes: 0
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

Sound Devices
Description: Luidsprekers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_146211C8&REV_1000
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: RTKVHD64.sys
Driver Version: 6.0.1.8053 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 25-1-2017 02:00:00, 5598208 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

Sound Capture Devices
Description: Microfoon (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.0.1.8053 (English)
Driver Attributes: Final Retail
Date and Size: 25-1-2017 02:00:00, 5598208 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Video Capture Devices
Number of Devices: 1
FriendlyName: BisonCam, NB Pro
Category: Camera
SymbolicLink: \?\usb#vid_5986&pid_0683&mi_00#6&36e1f509&1&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Location: Front
Rotation: 0
Manufacturer: Microsoft
HardwareID: USB\VID_5986&PID_0683&REV_0304&MI_00,USB\VID_5986&PID_0683&MI_00
DriverDesc: USB Video Device
DriverProvider: Microsoft
DriverVersion: 10.0.19041.964
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 21-6-2006 00:00:00
Service: usbvideo
Class: Camera
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: BisonCam, NB Pro
Parent: USB\VID_5986&PID_0683\200901010001
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: WdmCompanionFilter
Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: n/a
SensorGroupID: n/a
MFT0: n/a
DMFT: n/a
CustomCaptureSource: n/a
DependentStillCapture: n/a
EnablePlatformDMFT: n/a
DMFTChain: n/a
EnableDshowRedirection: n/a
FrameServerEnabled: n/a
AnalogProviders: n/a
ProfileIDs: n/a

DirectInput Devices
Device Name: Muis
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Toetsenbord
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: MSI EPF USB
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1770, 0xFF00
FF Driver: n/a

Device Name: SteelSeries Gaming Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1038, 0x2001
FF Driver: n/a

Device Name: Radio Switch Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0CF2, 0x9010
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1038, 0x2001
FF Driver: n/a

Poll w/ Interrupt: No

USB Devices
USB-hoofdhub (USB 3.0)
| Vendor/Product ID: 0x8086, 0xA12F
| Matching Device ID: USB\ROOT_HUB30
| Service: USBHUB3
| Driver: USBHUB3.SYS, 5/15/2021 09:27:43, 653136 bytes
|
±+ HID-compliand device
| | Vendor/Product ID: 0x093A, 0x2521
| | Location: Port_#0003.Hub_#0001
| | Matching Device ID: usb\vid_093a&pid_2521
| | Lower Filters: t_mouse.sys
| | Service: HidUsb
| | Driver: t_mouse.sys, 4/9/2013 11:42:06, 6144 bytes
| | Driver: TiltWheelMouse.exe, 4/9/2013 11:42:06, 241152 bytes
| | Driver: mousecpl.dll, 4/9/2013 11:42:06, 157696 bytes
| | Driver: hidusb.sys, 4/18/2021 10:00:50, 44032 bytes
| | Driver: hidclass.sys, 4/18/2021 10:00:50, 225792 bytes
| | Driver: hidparse.sys, 4/18/2021 10:00:50, 46080 bytes
| |
| ±+ HID-muis
| | | Vendor/Product ID: 0x093A, 0x2521
| | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| | | Service: mouhid
| | | Driver: mouhid.sys, 12/7/2019 11:07:56, 35328 bytes
| | | Driver: mouclass.sys, 12/7/2019 11:07:56, 67600 bytes
Gameport Devices
PS/2 Devices
HID-toetsenbordapparaat
| Vendor/Product ID: 0x1038, 0x2001
| Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
| Service: kbdhid
| Driver: kbdhid.sys, 12/7/2019 11:07:56, 46592 bytes
| Driver: kbdclass.sys, 12/7/2019 11:07:56, 71480 bytes
|
SteelSeries PS/2 Keyboard
| Matching Device ID: ACPI\MSI0007
| Upper Filters: ssps2
| Service: i8042prt
| Driver: ssps2.sys, 8/27/2019 10:54:38, 41104 bytes
| Driver: i8042prt.sys, 12/7/2019 11:07:56, 118272 bytes
| Driver: kbdclass.sys, 12/7/2019 11:07:56, 71480 bytes
|
Synaptics SMBus TouchPad
| Matching Device ID: ACPI\SYN1509
| Upper Filters: SynTP
| Service: i8042prt
| Driver: SynTP.sys, 8/10/2020 18:55:32, 767240 bytes
| Driver: SynTPCpl.dll, 8/10/2020 18:55:28, 4086024 bytes
| Driver: SynCntxt.rtf, 8/20/2019 00:08:14, 12857866 bytes
| Driver: SynTPEnh.exe, 8/10/2020 18:55:32, 4514568 bytes
| Driver: SynTPRes.dll, 8/10/2020 18:55:32, 19838728 bytes
| Driver: SynTPAPI.dll, 8/10/2020 18:55:28, 283400 bytes
| Driver: SynCOM.dll, 8/10/2020 18:55:26, 825608 bytes
| Driver: SynTPHelper.exe, 8/10/2020 18:55:30, 243464 bytes
| Driver: SynTPEnhService.exe, 8/10/2020 18:55:30, 395528 bytes
| Driver: mouclass.sys, 12/7/2019 11:07:56, 67600 bytes
| Driver: i8042prt.sys, 12/7/2019 11:07:56, 118272 bytes
|
HID-muis
| Vendor/Product ID: 0x1038, 0x2001
| Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| Service: mouhid
| Driver: mouhid.sys, 12/7/2019 11:07:56, 35328 bytes
| Driver: mouclass.sys, 12/7/2019 11:07:56, 67600 bytes


.
Must say, sometimes when I restart, it works, but then the next time all happy me gets the errorbat again.
Please advise what to do.
It seems other games (CIV VI for instance) are affected too (very low performance)

Thanks in advance

Hey there Touareg,

Is it possible to add your system files in a website like Pastebin?

Additionally, it would help if you could also provide the specific errors that you see, along with any error logs from the game.

MSInfo1
MSInfo2

Not sure if Im doing it right, but I had to split the system files into two pastes

Hey Touareg,

Thanks for providing the files, you did great!

From what I gather your laptop may try to use the integrated graphics chip instead of the GeForce chip that it has. Have a look into this article here. You should be able to change the preferred GPU from the NVidia Control Panel.

Additionally I would highly suggest that you check for updated drivers, for all of your components as well - the only up-to-date driver appears to be the NVidia one currently in your system.

Hi Vossprey,

Thanks for your suggestions. All my drivers are updated (single-handedly checked), and I’m always playing on max power/wired energy supply.

I did remove the Nvidia control panel (GeForce Experience) and it seems like this made the difference! Game is running with the occasional hickups that I’m used to, so that’s fine for now.
But I obviously do not dare to reinstall it, so I will try to keep the games up this way.

Please keep this thread open so I can update it once new developments occur.

Thanks so far!