In every match, there is a high chance that I start lagging then disconnect. Also, in my last game i couldnt use tracers ult, it was locked, grey, didnt charge. This happend after i reconnected which usually takes 3-8 minutes.
This always happens in the 7-8th minute…
I tried reinstall,scan&repair,lower settings, no onedrive
Hello Trompol,
If you keep getting disconnected, please follow the steps mentioned in our Troubleshooting Connection and Latency Issues article, including the advanced troubleshooting if needed.
How’s my driving? Let me know! https://www.surveymonkey.com/s/Hagut
Hello,
I tried all the suggested things in the troubleshooting article, i tried with different internet connections and the problem still occurs between 8-9 min… Maybe it’s not the connection?
Hello again,
Have you tried running a WinMTR to see where the disconnect happens? Run the WinMTR while playing the game.
Kind regards
What’s your opinion?
Here is what i got with Looking Glass
TRACEROUTE:
traceroute to 84.3.251.63 (84.3.251.63), 15 hops max, 60 byte packets
1 gateway Blizzard 0.389 ms 0.441 ms 0.517 ms
2 * * *
3 137.221.66.40 (137.221.66.40) 0.553 ms 0.572 ms 0.643 ms
4 137.221.78.70 (137.221.78.70) 0.949 ms 0.970 ms 0.970 ms
5 137.221.78.34 (137.221.78.34) 0.638 ms 0.652 ms 0.653 ms
6 80.156.162.85 (80.156.162.85) 0.581 ms 0.984 ms 0.964 ms
7 217.239.55.126 (217.239.55.126) 22.384 ms 22.404 ms 22.402 ms
8 80.157.204.38 (80.157.204.38) 30.846 ms 30.851 ms 30.847 ms
9 81.183.3.128 (81.183.3.128) 30.470 ms 30.491 ms 30.488 ms
10 tge0-1-0-0.er0-varosmajor.net.telekom.hu (84.1.94.187) 31.595 ms 31.782 ms 31.302 ms
11 tge0-1-0-0.er0-varosmajor.net.telekom.hu (84.1.94.187) 31.233 ms 31.223 ms 31.220 ms
12 c-tge0-0-0-2-2099.er0-varosmajor.net.telekom.hu (188.36.251.5) 30.627 ms 30.601 ms 30.596 ms
13 * * *
14 * * *
15 * * *
24/10/2018 12:58:05 UTC
MTR:
Start: Wed Oct 24 12:58:05 2018 Blizzard 1.|-- gateway 0.0% 10 0.4 1.8 0.3 13.7 4.1
2.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
3.|-- 137.221.66.40 0.0% 10 0.7 1.0 0.6 3.4 0.7
4.|-- 137.221.78.70 0.0% 10 38.0 8.2 0.8 38.0 15.1
5.|-- 137.221.78.34 0.0% 10 0.7 1.3 0.6 6.8 1.9
6.|-- 80.156.162.85 0.0% 10 0.7 0.9 0.7 1.1 0.0
7.|-- 217.239.55.126 0.0% 10 22.9 22.5 22.2 22.9 0.0
8.|-- 80.157.204.38 0.0% 10 30.8 30.6 30.5 30.8 0.0
9.|-- 81.183.3.128 0.0% 10 30.6 30.5 30.5 30.6 0.0
10.|-- tge0-1-0-0.er0-varosmajor.net.telekom.hu 0.0% 10 31.8 31.7 31.6 31.8 0.0
11.|-- tge0-1-0-0.er0-varosmajor.net.telekom.hu 0.0% 10 31.3 31.4 31.2 32.4 0.0
12.|-- c-tge0-0-0-2-2099.er0-varosmajor.net.telekom.hu 0.0% 10 30.7 30.7 30.7 30.7 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
24/10/2018 12:58:05 UTC
Thanks a million for the data. As suggested above, could you please run a WinMTR? That might even show more. The looking glass data shows a spike in the connection between hop 6 and 7 which might be responsible for the disconnects.
Kind regards
What’s your opinion?
It happened again, these are the test results
WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 1140 | 1140 | 0 | 0 | 6 | 2 |
| 10.224.32.1 - 0 | 1139 | 1139 | 4 | 7 | 18 | 8 |
|tge0-0-0-2-2099.er0-varosmajor.net.telekom.hu - 0 | 1140 | 1140 | 5 | 8 | 17 | 9 |
| 81.183.3.6 - 0 | 1139 | 1139 | 5 | 8 | 15 | 7 |
| 81.183.3.6 - 0 | 1139 | 1139 | 5 | 8 | 21 | 12 |
| 81.183.3.159 - 0 | 1139 | 1139 | 5 | 8 | 18 | 10 |
| pr01.eqfr5.blizzardonline. net - 0 | 1139 | 1139 | 25 | 30 | 58 | 36 |
| ae1-br01-eqfr5.as57976. net - 0 | 1139 | 1139 | 32 | 40 | 595 | 37 |
| et-0-0-2-br01-eqam1.as57976. net - 0 | 1138 | 1138 | 32 | 47 | 1322 | 61 |
| et-0-0-31-pe01-eqam1.as57976. net - 0 | 1139 | 1139 | 38 | 41 | 58 | 44 |
| 185.60.112.157 - 1 | 1135 | 1134 | 38 | 40 | 49 | 39 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Hello again,
How do you connect to the Internet? Via cable of WiFi?
Kind regards
What’s your opinion?
I connect via cabel.
That is good. Could you please post a DXDiag and MSInfo here? If the data is too big to be posted on the forum directly, you can use a page like pastebin.com and post the link to it here then.
Kind regards
What’s your opinion?
[DxDiag] h ttps://pastebin.com/kttQP0dP
[MSInfo] h ttps://pastebin.com/ZRYdDRcv
MSInfo is hungarian tho
Hello again,
The data looks fine, you might want to update your sound driver as well, but that wouldn’t be related. Have you tried power cycling your router?
Kind regards
What’s your opinion?
Hello again,
I tried it 2 times already and I still got the problem…
Got the same issue, lags to hell and usually freezes after a minute of lagging. Starts with sound lagging behind the video, and usually right after ultimates become available or around 8th min, for absolutely no discernible reason. I also noted a spike in HDD usage, it goes to 100% when the problem starts. It only happens on windows 10 for me, windows 7 didnt have this issue. Made a topic about it and its been 2 weeks since i posted my dxdiag and msinfo. My thread is dead and so are my hopes of ever playing this game again because windows 7 is too old to use now and many dont offer support for it anymore.
Have the same problem. my computer is 1 week old. I can play overwatch without problems, but when I try to play heroes of the storm my screen freeze and I get kicked in and out like 10-15 times in one game -.- I have tryed everything and nothing Works -.-
Hello all,
Please try the additional suggestions from this article here. The title of the article might be different, but those steps could potentially help you.
Kind regards
What’s your opinion?
Sorry but at least in my case, it isnt internet related, this is a game problem and it affects my hardware.
Hello Cappa,
Yes, from what you describe, your issue seems to be different from the above. Could you please post a DXDiag and MSInfo here? If the data is too big to be posted on the forum directly, you can use a page like pastebin.com and post the link to it here then.
Kind regards
What’s your opinion?
I’ll just post a link to my original post with all the details there, msinfo and dxdiag included: Mid-Game performance drop/lag spike - #4 by Kiemmaki
Hello, I ask for help because I have a really annoying problem with my f.lux application (for luminosity). Since I reinstalled the game two days ago it doesn’t work anymore, I tried reinstalling both but nothing new. I created a topic but no answer so I’d like to catch your attention since this problem is really annoying and destroying my eyes when I want to play at night. I don’t know how I can fix it…
If you could bring me some help on this topic I would be very glad ![:slight_smile:](https://d3k5mp06ao3lxm.cloudfront.net/en/heroes/images/emoji/twitter/slight_smile.png?v=6" ":slight_smile:")