Extreme latency in HoTS

Technical Support
1

HoTS has become unplayable due to extreme latencies (>1000) during gameplay. I’ve used looking glass and winmtr to trace the problem and I think it’s the blizzard servers, rather then my own setup being at fault. I’ve seen more people complain about this (recently) but no satisfactory answers so far. What to do? Do I just post this and hope it gets picked up by Blizzard support? Looking glass and winmtr info below:

TRACEROUTE:
traceroute to 81.206.7.139 (81.206.7.139), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.359 ms 0.356 ms 0.357 ms
2 37.244.24.3 (37.244.24.3) 0.639 ms 0.760 ms 0.861 ms
3 Blizzard Blizzard 1.579 ms 1.580 ms 1.580 ms
4 137.221.66.44 (137.221.66.44) 1.525 ms 1.546 ms 1.549 ms
5 * * *
6 137.221.78.34 (137.221.78.34) 1.099 ms 1.384 ms 1.378 ms
7 kpn-as1136.kpn-rt-dc2.nl-ix. net (193.239.117.67) 2.278 ms 2.579 ms 2.554 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

22/07/2020 12:54:19 UTC

PING:
PING 81.206.7.139 (81.206.7.139) 56(84) bytes of data.

— 81.206.7.139 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3003ms

22/07/2020 12:54:19 UTC

MTR:
Start: Wed Jul 22 12:54:18 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.3 0.6 0.0
2.|-- 37.244.24.3 0.0% 10 0.5 0.6 0.5 1.1 0.0
3.|-- Blizzard 0.0% 10 1.1 1.0 0.9 1.2 0.0
4.|-- 137.221.66.44 0.0% 10 0.8 4.1 0.6 34.0 10.5
5.|-- 137.221.78.86 70.0% 10 10991 10891 10345 11336 503.2
6.|-- 137.221.78.34 0.0% 10 1.2 1.3 1.1 1.5 0.0
7.|-- kpn-as1136.kpn-rt-dc2.nl-ix. net 0.0% 10 2.3 2.4 2.2 2.5 0.0
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

22/07/2020 12:54:18 UTC

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
mijnmodem.kpn.home - 2 77 76 2 7 91 2
195.190.228.147 - 2 77 76 5 10 59 6
No response from host - 100 16 0 0 0 0 0
blizzard-1.equinix-am1.nl-ix. net - 0 80 80 12 21 121 18
ae1-br01-eqam1.as57976. net - 0 80 80 11 21 132 14
137.221.78.81 - 0 80 80 11 19 90 14
137.221.66.47 - 0 80 80 12 16 35 13
185.60.112.157 - 0 80 80 11 16 39 18
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

2

Hello Knarf,

According to your WinMTR there, you seem to be having a bit of packet loss on your connection/router.

What I would highly suggest that you try is go through he troubleshooting steps mentioned in here.

3

The problem is that Unlike Dota or LoL Blizzard only have 3 world Zones, so if you play in EU Zone you can play vs people that is 10.000 KM away. so it is a matter of range - and how many routers you have to go through. That is just how Blizard prioritize.

4

Having same issue lately got this stats -
| 192.168.0.1 - 0 | 1434 | 1434 | 0 | 0 | 6 | 0 |

| gw1vzm12.ginfo.net.ua - 0 | 1434 | 1434 | 0 | 0 | 40 | 0 |

| border.dol.ginfo.net.ua - 0 | 1434 | 1434 | 0 | 0 | 40 | 0 |

| galnet.gw.itsinternet. net - 1 | 1422 | 1419 | 8 | 8 | 30 | 8 |

| radiocon.customers.itsinternet. net - 1 | 1415 | 1410 | 16 | 17 | 58 | 16 |

| mskix.blizzard. com - 1 | 1415 | 1410 | 50 | 67 | 186 | 64 |

| ae1-br01-eqfr5.as57976. net - 2 | 1322 | 1297 | 54 | 79 | 4658 | 75 |

| et-0-0-2-br01-eqam1.as57976. net - 4 | 1244 | 1199 | 55 | 103 | 3764 | 74 |

| 137.221.78.81 - 1 | 1423 | 1420 | 54 | 57 | 165 | 54 |

| 137.221.66.47 - 1 | 1407 | 1400 | 56 | 56 | 102 | 56 |

| 185.60.112.157 - 1 | 1419 | 1415 | 55 | 55 | 80 | 55 |

As you can see with my router settings everything is perfect.