Frequent, periodic lag/freeze 1 sec every 2 seconds

Technical Support
1

Hi,
i am out of options - I have tried everything to solve the 1 sec lag/freeze every 2 seconds.

This is MTR results:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
router - 0 383 383 0 1 41 0
No response from host - 100 383 0 0 0 0 0
ip-86-49-54-208.net.upcbroadband.cz - 0 383 383 6 68 649 192
cz-prg02a-ra2-vla2112.net.upc.cz - 0 383 383 23 81 603 121
cz-prg01a-ra4-ae-15-0.aorta. - 0 383 383 22 97 641 48
de-fra11b-rc1-ae-33-0.aorta. - 0 383 383 22 93 623 24
de-fra04d-rc1-ae-6-0.aorta. - 0 383 382 22 86 552 24
de-fra04c-ri1-ae-9-0.aorta. - 0 382 382 22 85 573 23
213.46.179.58.aorta. - 0 382 382 23 88 627 25
ae1-br01-eqfr5.as57976. - 0 382 382 30 91 585 63
et-0-0-2-br01-eqam1.as57976. - 0 382 382 29 119 1946 31
et-0-0-31-pe01-eqam1.as57976. - 0 382 382 30 108 604 32
137.221.66.43 - 0 382 382 30 106 602 596
185.60.112.157 - 0 382 382 29 97 639 501
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir

I have tried to kill all apps (cloud drives, antimalware…), deactivate firewalls and protections, change mouse pool freq, play with and without overlays, over and underclock GPU/CPU, play on wifi / lan, change graphics, uninstall, reinstall, purge user data… nothing worked.

The game is running smooth, no high ping (I am on optical net), no lags, no problems in other games. But this periodic freeze / lag makes HOTS unplayable. Any idea what I could do to fix it?

Thanks
Tomas

2

Hey GoRingo

Looking over the WinMTR results you posted, it’s likely that the performance drops you’re seeing are indeed down to a connection issue

To start with, you have up to 41ms latency just from your PC to your Router. This suggests that you’re either running on WiFi that’s congested, using a PowerLine adapter which is being unreliable, or have a damaged cable. The only way that we recommend connecting to our games is with a direct cable between your PC and Router, as anything else can potentially cause latency and connection drops

Moving on from that point, as you can see on Line 3, your connection slows down even more, with up to 0.6 seconds of latency to the next step on the connection’s journey to our servers. That point is managed by your internet provider, so I’d recommend reaching out to them with the WinMTR results that you have, so that they can take a look, because you’re having some large latency spikes at that point

3

OK, thanks for analysis. Well strange, because in average its 1 ms so I did not consider it as issue.

I have bypassed the router and plug cabel directly to modem, these are results fro full game:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
No response from host - 100 908 0 0 0 0 1
ip-86-49-54-208.net.upcbroadband.cz - 0 908 908 6 7 20 7
cz-prg02a-ra2-vla2112.net.upc.z - 0 908 908 22 24 49 41
cz-prg01a-ra4-ae-15-0.aorta.nt - 0 908 908 22 24 47 25
de-fra11b-rc1-ae-33-0.aorta.nt - 0 908 908 23 24 52 23
de-fra04d-rc1-ae-6-0.aorta.nt - 1 907 906 22 24 48 24
de-fra04c-ri1-ae-9-0.aorta.nt - 0 907 907 22 25 68 24
213.46.179.58.aorta.nt - 0 907 907 22 28 127 24
ae1-br01-eqfr5.as57976.nt - 0 907 907 29 33 161 31
et-0-0-2-br01-eqam1.as57976.nt - 1 907 905 29 93 3931 2951
et-0-0-31-pe01-eqam1.as57976.nt - 0 907 907 30 35 129 31
185.60.112.157 - 0 907 907 29 30 51 32
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR - 0.8. Copyleft @2000-2002

The game was butter smooth!! So its the router then … thank you!

4

Those results do indeed look a whole lot better without the router, so it’s pretty safe to say that’s where the problem was. Likely it was getting overloaded, overheating, or had some other kind of fault going on

5

I also have 2-3 seconds disconnects, and short lags…
this is my report from looking glass:
TRACEROUTE:
traceroute to 91.231.25.174 (91.231.25.174), 15 hops max, 60 byte packets
1 Blizzard Blizzard 4.128 ms 4.105 ms 4.104 ms
2 37.244.24.130 (37.244.24.130) 4.298 ms 4.351 ms 4.465 ms
3 Blizzard Blizzard 5.139 ms 5.192 ms 5.245 ms
4 137.221.66.46 (137.221.66.46) 64.503 ms 64.535 ms 64.540 ms
5 137.221.78.68 (137.221.78.68) 10.247 ms 10.258 ms 10.257 ms
6 137.221.65.28 (137.221.65.28) 10.032 ms 6.438 ms 6.412 ms
7 137.221.80.32 (137.221.80.32) 6.545 ms 6.525 ms 6.531 ms
8 de-cix.netia.pl (80.81.192.193) 23.763 ms 23.025 ms 23.002 ms
9 JawoH001RT05-JawoH001RT09.inetia.pl (83.238.248.129) 31.908 ms 30.206 ms 30.015 ms
10 83.238.251.83 (83.238.251.83) 28.658 ms 28.666 ms 28.613 ms
11 gdanc001rt01.inetia.pl (87.204.227.4) 29.503 ms 29.617 ms 29.503 ms
12 83.238.40.34 (83.238.40.34) 30.064 ms 30.130 ms 30.144 ms
13 rtr-6-174.interkar.pl (91.231.25.174) 31.746 ms 31.118 ms 31.148 ms

18/11/2019 21:56:35 UTC

MTR:
Start: Mon Nov 18 21:56:35 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.2 0.2 0.3 0.0
2.|-- 37.244.24.130 0.0% 10 0.5 1.2 0.4 6.4 1.7
3.|-- Blizzard 0.0% 10 1.3 1.4 1.2 1.5 0.0
4.|-- 137.221.66.46 0.0% 10 6.6 3.9 1.0 13.8 4.7
5.|-- 137.221.78.68 0.0% 10 6.6 10.7 6.2 42.4 11.3
6.|-- 137.221.65.28 0.0% 10 6.3 6.3 6.2 6.5 0.0
7.|-- 137.221.80.32 0.0% 10 6.4 6.6 6.4 8.0 0.5
8.|-- de-cix.netia.pl 0.0% 10 26.2 25.0 23.1 26.5 0.9
9.|-- JawoH001RT05-JawoH001RT09.inetia.pl 0.0% 10 31.7 31.7 30.3 33.2 0.9
10.|-- 83.238.251.83 80.0% 10 28.6 28.8 28.6 28.9 0.0
11.|-- 87.204.227.4 70.0% 10 29.5 29.5 29.5 29.6 0.0
12.|-- 83.238.40.34 0.0% 10 30.1 30.2 30.1 30.6 0.0
13.|-- rtr-6-174.interkar.pl 0.0% 10 30.6 30.9 30.4 31.4 0.0

18/11/2019 21:56:35 UTC

6

Hey Finwe

Unfortunately that WinMTR test wasn’t run for long enough to give a reasonable amount of data. If you follow this guide, that’ll let you run a WinMTR test while you’re playing, and ideally it would also capture some freezes or a disconnect. That’ll give us a better idea of what’s going on

7

so this are my results from last game
during it i have only few lags the worst one was for about 2-3 seconds, the rest was minor maybe half a second - i don’t know how many of them was

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
-www.routerlogin.com - 17 1810 1508 0 0 10 1
10.9.174.254 - 0 3014 3014 1 2 29 2
gw.interkar.pl - 1 3009 3008 1 2 31 4
rtr-5-254.interkar.pl - 0 3013 3013 1 2 28 8
83.238.40.33 - 1 2997 2993 3 7 342 5
slupw001rt01.inetia.pl - 9 2260 2071 3 6 203 5
starh001rt09.inetia.pl - 0 3013 3013 3 8 249 9
83.238.248.128 - 1 3009 3008 9 14 269 13
-pr01.eqfr5.blizzardonline.net - 1 3009 3008 26 33 287 28
-ae1-br01-eqfr5.as57976.net - 1 3009 3008 33 38 391 36
-et-0-0-2-br01-eqam1.as57976.net - 1 2994 2991 42 57 2241 44
-et-0-0-31-pe01-eqam1.as57976.net - 1 3005 3003 33 40 331 36
137.221.66.41 - 0 3013 3013 32 35 293 32
185.60.112.158 - 0 3013 3013 31 34 284 34
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
-www.routerlogin.com - 14 2226 1925 0 0 19 1
10.9.174.254 - 0 3427 3427 1 2 36 2
gw.interkar.pl - 1 3423 3422 1 2 131 3
rtr-5-254.interkar.pl - 0 3426 3426 1 3 158 5
83.238.40.33 - 1 3407 3402 3 7 841 6
slupw001rt01.inetia.pl - 6 2771 2606 3 6 245 4
starh001rt09.inetia.pl - 1 3423 3422 4 8 311 8
83.238.248.128 - 1 3419 3417 9 16 294 13
-pr01.eqfr5.blizzardonline.net - 0 3426 3426 26 32 281 30
-ae1-br01-eqfr5.as57976.net - 0 3426 3426 33 38 345 35
-et-0-0-2-br01-eqam1.as57976.net - 1 3407 3405 42 61 2419 80
-et-0-0-31-pe01-eqam1.as57976.net - 1 3419 3417 33 39 260 38
185.60.112.157 - 0 3426 3426 33 36 325 38
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

8

Thanks for getting back to us with those results. There’s a pretty sharp spike upwards in the ‘Worst’ latency along that route, you can see it there on the 5th line where you go from a worst latency in the first test from 28ms, up to 342ms, and in the second test from 158ms to 841ms, then there’s packet loss happening on the 6th line after that spike, so something at that step of the journey is unhappy

Since that part of the journey is on your internet provider’s network, I’d suggest reaching out to them with those results, so that it can be looked into

9

So… my ISP said that there is nothing they can do with that… ;/

10

maybe it s not an internet issue but ur hard drive?
i noticed having screen freezes when my hard drive is getting accessed heavily by what ever system programm (usually it s a svchost)