Hello there!
For the past week, my game’s been crashing randomly, as if it decided to simply close itself, since no error codes are provided once I’m back to desktop. Sometimes, though they’re a rarer occurence, the game crashes as it launches, informing Error 2:0.
I’ve read many articles here in the forums talking about similar issues, so I’d like to provide some information in advance based on what I’ve read:
- My system fully meets the game’s requirements.
- My system’s drivers are up to date.
- My system doesn’t make use of overclocking.
- According to DXDiag, no errors have been registered.
- According to HWMonitor, CPU temperatures never exceed 60°C (or 140°F).
The same can be said about the GPU, though the “Hot Spot” reaches 70°C (or 160°F).
The official troubleshooting guide has proven unsuccessful in solving the issue:
(Note: My system runs Windows 10)
- Deleted the cache folder.
- Fully uninstalled and re-installed the game.
- Fully uninstalled and re-installed Battle.net, along with all related programs, including full re-download of all games (namely, Heroes of the Storm).
- Repaired the game via Battle.net after every crash.
(Note: Every time I repair it, it performs a 31.89kB download. Then, another download, at game launch, of 137MB. I find it strange that they’re always the same file size, as if it’s this same, little piece of code that keeps breaking.)
Since Heroes of the Storm is the only program I’m having trouble with, and Windows hasn’t accused anything either, I haven’t:
- Run CHKDSK or other defragging tools.
(Note: My entire system is allocated in the same, single HDD.) - Run Windows’ built-in memory check tool or other memory diagnostics tools, such as Memtest86.
Additionally:
- I make no use of any overlay programs whilst playing Heroes of the Storm.
(Note: I’m aware that some hardware manufacturer’s software, such as Razer, have a history of interfering with system functionality. The only such program I have is Corsair iCUE.) - Based on personal experience, NVIDIA GeForce Experience force-overrides games’ files, causing major instability. Thus, I’ve made sure to not use it since early 2018.
- I’ve configured both Battle.net and Heroes of the Storm executable files to run with administrator privileges.
And lastly, system specifications are as follows:
- CPU: Intel Core i5-9400F @ 2.9GHz (up to 4.10GHz)
- GPU: GALAX NVIDIA RTX 2060 6GB GDDR6 192-bit
- RAM: Corsair Vengeance LPX 8GB (1x8) @ 2666MHz
- MOBO: AsROCK Fatal1ty B360M Performance
- PSU: Corsair CX650 (650W)
Should you require further evidence, such as screenshots or report/diagnostics files, I’ll provide them gladly. Let’s work together to figure this out!
Sincerely,
Zirconium.