Game freezes every ~30 seconds for 1-4 seconds and then the game quickly 'catches-up'

Technical Support
1

Hi there

I am having an issue with the game randomly freezing for approximately 1-4 seconds at a time. My computer runs perfectly fine, I can alt tab during this window, discord works, etc. However the game completely freezes and then quickly “catches-up” when the lag is over.

I do test my latency in the game and I consistently run with 170-200MS, as I am from South Africa. My friends from SA play with no lag. My one friend even has the same ISP.

I have also tried another ISP for the purpose of testing this and I receive the same issue.

I have run ping plotters as well, here is a summary of some of the packet loss:
Hop 8: 72.52.92.214 187.1 65.8%
Hop 9: 184.105.65.126 * 90.8%
Hop 10: 184.104.192.106 203.4 17.6%
Hop 12: 137.221.80.28 228.3 13%
Hop 13: 137.221.65.29 292.8 25.1%
Hop 14: 137.221.65.75 * 81.6%
Hop 15: 137.221.78.53 227.3 0.4%
Hop 16: 137.221.66.47 226.9
Hop 17: 185.60.112.157 228.3

My troubleshooting has included:
Reinstalling the game
Reinstalling (and clearing all Battle.net caches)
Updating Nvidia Drivers
Disabling Nvidia Overlay
Disabling Xbox Overlay
Disabling Discord overlay
Reducing graphics (including sound quality) in Heroes of storm
Pausing all other downloads (This is irrelevant as my speed tests are perfectly fine, 100mb/s line.
I have added HOTS to the firewall exception list.
I have tested both my ISP as well as another ISP to see if it might be settings from my ISP specifically.

2

Hello StalkyCoco,

Thanks for the details. According to the description, it’s possibly caused by a program on your computer. If you already performed all the steps of this article, please submit a ticket with your diagnostic files and a PingPlotter test, our teams will be able to do some checks.

3

I’am thinking why this imbeci.ls (developers) still keeping this pathetic game… balance players - 0 balance heroes - 0 technical - 0… who play this sh.it >?