High ping/Heavy Packet loss (HOTS)

Good Day,

I would like to now if anybody else is having the same problem,

Im playing out of South Africa, for the past 3 weeks now (Jan-Feb 2022) im getting high ping during game play, lagging and disconnecting/reconnecting constantly during game play

I’ve done traceroute to both EU servers 185.60.112.157 and 185.60.112.158 both came up with the same results showing a timeout or 700+ ms on hop 137.221.65.93 and 137.221.65.77 both server and registered to RIPE Network Coordination Centre (RIPE) (Amsterdam)

Please Blizzard/Battlenet can you fix this issue.

Yup, same here. Noticed lag spikes every now and then when usually my game is smooth. The game stutters once in a while, probably from a dropped packet. Unpleasant playing like this.

  137.221.65.77 -    3 | 1106 | 1080 |    9 |  124 | 3959 |   37 |

Hello,

In case of a connection issue, please perform the steps of this following article :

When there’s a packet loss or high ms on a single hop, this can be ignored. It means the packet went through but the router took time to send the response packet. Real packet losses / latency carry over the rest of the route.

If you’re still experiencing connection problems, we’ll need your MSinfo and a MTR test. You can post them here using the preformatted text for a better visibility. If it doesn’t fit, you can host the files on an external site such as Pastebin then provide the URL here, also in a preformatted text. Else, you can just submit a ticket with the files attached.

Hello,

As of a week or so ago I started getting serious latency issues on a match-by-match basis when playing HOTS, but everything else (including other games) seems unaffected. It will happen for the entire duration of a match, whereas the very next match is completely fine.

  • I’ve followed all the FAQ (https://eu.battle.net/support/en/article/99037)
  • Under the Region settings I can see anywhere from 0-15ms ping for North American servers which I have selected.
  • CTRL+ALT+F in a good match consistently shows 3ms-5ms ping.
  • CTRL+ALT+F in a bad match shows anywhere from 85ms-225ms ping. However, discord and other apps are unaffected during this time.

Below are a handful of reports. MSInfo along with MTR and tracert to HOTS US Central (24.105.62.129) and battle.net

MSInfo:

https://pastebin.com/AR1YKzFT

MTR:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                            100.77.110.1 -    0 |  736 |  736 |    0 |    0 |   18 |    0 |
|                          172.16.123.169 -    0 |  736 |  736 |    0 |    1 |   23 |    0 |
|                          172.16.123.201 -    0 |  736 |  736 |    0 |    1 |   19 |    1 |
|                             172.16.7.81 -    0 |  736 |  736 |    0 |    1 |   37 |    0 |
|                           172.16.83.138 -    0 |  736 |  736 |    0 |    0 |   33 |    2 |
|     ae-7.a00.chcgil09.us.bb.gin.ntt.net -    0 |  736 |  736 |    0 |    3 |   47 |    9 |
|                          192.205.32.193 -    2 |  702 |  693 |   61 |  133 |  170 |  157 |
|                    cr1.cgcil.ip.att.net -    2 |  695 |  684 |   72 |  134 |  169 |  163 |
|                   ggr6.cgcil.ip.att.net -    2 |  699 |  689 |   59 |  131 |  168 |  161 |
|                           12.246.90.154 -    2 |  704 |  695 |   59 |  134 |  268 |  118 |
|                   No response from host -  100 |  149 |    0 |    0 |    0 |    0 |    0 |
|         et-0-0-0-pe04-eqch2.as57976.net -    2 |  703 |  694 |   59 |  130 |  181 |  153 |
|                   No response from host -  100 |  149 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  149 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  149 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  149 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  149 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  149 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  149 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  149 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  149 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  149 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  149 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  149 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  149 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  149 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  149 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  149 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  149 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |  149 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

tracert:

   Tracing route to 24.105.62.129 over a maximum of 30 hops
  1    <1 ms    <1 ms    <1 ms  100.77.110.1
  2     1 ms    <1 ms     1 ms  172.16.123.169
  3     1 ms    <1 ms     1 ms  172.16.123.201
  4    <1 ms     1 ms     3 ms  172.16.7.81
  5    <1 ms    <1 ms    <1 ms  172.16.83.138
  6     1 ms     1 ms    <1 ms  ae-7.a00.chcgil09.us.bb.gin.ntt.net [129.250.192.137]
  7   166 ms   134 ms   103 ms  192.205.32.193
  8    94 ms    94 ms   103 ms  cr1.cgcil.ip.att.net [12.122.133.162]
  9   118 ms   107 ms   102 ms  ggr6.cgcil.ip.att.net [12.122.133.193]
 10    98 ms    87 ms    88 ms  12.246.90.154
 11     *        *        *     Request timed out.
 12   105 ms   116 ms   133 ms  et-0-0-0-pe04-eqch2.as57976.net [137.221.69.77]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

An extra tracert to battle.net just for comparison:

Tracing route to battle.net [137.221.106.104] over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  100.77.110.1
  2     1 ms    <1 ms    <1 ms  172.16.123.169
  3     1 ms    <1 ms     1 ms  172.16.123.201
  4     6 ms     2 ms    <1 ms  172.16.7.81
  5     1 ms    <1 ms    <1 ms  172.16.83.138
  6     1 ms     1 ms    <1 ms  ae-7.a00.chcgil09.us.bb.gin.ntt.net [129.250.192.137]
  7    45 ms    46 ms    44 ms  192.205.32.193
  8     3 ms     6 ms    17 ms  cr2.cgcil.ip.att.net [12.122.132.198]
  9     1 ms     1 ms     1 ms  cgcil409me9.ip.att.net [12.122.99.97]
 10    22 ms    34 ms    17 ms  12.246.90.154
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13   111 ms   106 ms    99 ms  et-0-0-0-pe02-swlv10.as57976.net [137.221.83.83]
 14    75 ms    70 ms    79 ms  las-swlv10-ia-bons-02.as57976.net [137.221.66.19]
 15    90 ms   100 ms    95 ms  137.221.105.17
 16    58 ms    57 ms    56 ms  137.221.106.104