Micro stutter/lag, freezing

Technical Support
1

Hots stutters alot, even tho I just reinstalled and reset all settings and cleared bnet cache. Every time i play im unable to connect to the general chat aswell.
Changing game settings had no effect.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
MF286 - 0 503 503 0 39 1454 1
No response from host - 100 101 0 0 0 0 0
lah3-sr1.dnaipfi - 0 503 503 18 68 1454 29
lah1-tr3.dnaipfi - 0 503 503 19 70 1456 30
rma2-tr3.dnaipfi - 0 503 503 51 102 1458 63
rai1-tr3.dnaipfi - 0 503 503 57 101 1459 66
tuk2-er1.dnaipfi - 0 503 503 52 100 1458 69
ams1-er2.dnaipfi - 0 503 503 53 100 1457 64
ams1-er1.dnaipfi - 0 503 503 52 100 1458 61
fra1-er2.dnaipfi - 0 503 503 55 100 1459 63
fra1-er1.dnaipfi - 0 503 503 55 101 1458 64
blizzard-T1024490.o.dnaipfi - 0 503 503 56 100 1431 64
ae1-br01-eqfr5.as57976net - 0 503 503 56 108 1457 62
et-0-0-2-br01-eqam1.as57976net - 0 503 503 62 113 1401 78
et-0-0-31-pe02-eqam1.as57976net - 0 503 503 60 106 1459 69
185.60.112.157 - 0 503 503 62 106 1457 69
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
MF286 - 0 81 81 0 26 1211 2
No response from host - 100 17 0 0 0 0 0
rai1-sr1.dnaipfi - 0 81 81 26 60 1255 41
rai1-tr3.dnaipfi - 0 81 81 22 63 1254 49
tuk2-er1.dnaipfi - 0 81 81 56 89 1280 64
ams1-er2.dnaipfi - 0 81 81 58 89 1280 64
ams1-er1.dnaipfi - 0 81 81 50 88 1282 58
fra1-er2.dnaipfi - 0 81 81 56 89 1280 64
fra1-er1.dnaipfi - 0 81 81 53 90 1282 65
blizzard-T1024490.o.dnaipfi - 0 81 81 55 89 1281 62
ae1-br01-eqfr5.as57976net - 0 81 81 55 98 1298 218
et-0-0-2-br01-eqam1.as57976net - 0 81 81 59 103 1296 59
et-0-0-31-pe01-eqam1.as57976net - 0 81 81 55 92 1289 67
185.60.112.157 - 0 81 81 58 94 1295 72
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Traceroutes:
Tracing route to 185.60.112.157 over a maximum of 30 hops

1 1 ms <1 ms <1 ms MF286 [192.168.1.1]
2 * * * Request timed out.
3 51 ms 22 ms 30 ms rai1-sr1.dnaipfi [62.165.169.220]
4 52 ms 33 ms 34 ms rai1-tr3.dnaipfi [62.78.108.164]
5 77 ms 99 ms 80 ms tuk2-er1.dnaipfi [62.78.121.121]
6 78 ms 80 ms 79 ms ams1-er2.dnaipfi [62.78.110.203]
7 75 ms 103 ms 80 ms ams1-er1.dnaipfi [62.78.110.204]
8 76 ms 64 ms 78 ms fra1-er2.dnaipfi [62.78.110.210]
9 90 ms 78 ms 80 ms fra1-er1.dnaipfi [62.78.110.200]
10 77 ms 62 ms 64 ms blizzard-T1024490.o.dnaipfi [217.78.199.77]
11 118 ms 79 ms 79 ms ae1-br01-eqfr5.as57976net [137.221.80.33]
12 72 ms 111 ms 191 ms et-0-0-2-br01-eqam1.as57976net [137.221.65.29]
13 93 ms 97 ms 79 ms et-0-0-31-pe01-eqam1.as57976net [137.221.78.67]
14 112 ms 70 ms 79 ms 185.60.112.157

Trace complete.

Tracing route to 185.60.112.158 over a maximum of 30 hops

1 1 ms 2 ms 1 ms MF286 [192.168.1.1]
2 * * * Request timed out.
3 28 ms 24 ms 29 ms rai1-sr1.dnaipfi [62.165.169.220]
4 52 ms 32 ms 39 ms rai1-tr3.dnaipfi [62.78.108.164]
5 80 ms 102 ms 61 ms tuk2-er1.dnaipfi [62.78.121.121]
6 78 ms 87 ms 72 ms ams1-er2.dnaipfi [62.78.110.203]
7 70 ms 61 ms 73 ms ams1-er1.dnaipfi [62.78.110.204]
8 94 ms 80 ms 80 ms fra1-er2.dnaipfi [62.78.110.210]
9 65 ms 92 ms 76 ms fra1-er1.dnaipfi [62.78.110.200]
10 77 ms 79 ms 79 ms blizzard-T1024490.o.dnaipfi [217.78.199.77]
11 76 ms 80 ms 66 ms ae1-br01-eqfr5.as57976net [137.221.80.33]
12 117 ms 81 ms 118 ms et-0-0-2-br01-eqam1.as57976net [137.221.65.29]
13 68 ms 85 ms 79 ms et-0-0-31-pe01-eqam1.as57976net [137.221.78.67]
14 100 ms 105 ms 71 ms 185.60.112.158

Trace complete.

2

You seem to have huge lag spikes sometimes in that jump, which represents your router.

If you’re playing with Wifi, I would recommend connecting with cable, if possible. At least to try if the issue keeps happening. Keep in mind we can’t offer support for wireless connections, since they can easily be affected by interferences.

Power Cycle your network devices:
battle.net/support/article/31851

Release and renew your IP, and flush your DNS:
battle.net/support/article/82450

Got feedback about the support I’m providing? Leave your comments here!

3

any data and packet loss will completely ruin your hots experience and result in both freezes and fps drops

test out your connection first by opening Command Prompt (as admin)

start with “ipconfig” command and get your default gateway adress

after that type in “ping 192.168.0.1 -t” or whatever numbers correspond to your adress (these are default for most users, also type both commands in without quotation marks)

let it run for good 10 minutes and stop the process with CONTROL+C keys

stats will show if there is any issue with your internet, if there is, try replacing your cable or putting your router on higher ground for better wireless connection

it may be an entirely different issue but you claiming it happens like clockwork may be a result of as little as 5% packet loss from my experience