Sky Temple Crashes macOS

Technical Support
1

I continue to frequently have my game crash when on the map Sky Temple. I Opened a issue before but had no response and it has been buried by all the EU authentication server issues.

My last Sky Temple game I got 3 crashes, but it’s no longer causing my machine to restart and instead macOS was able to give me a stack trace, which hopefully will come in useful.

due to character limit, no file uploads or being able to reply to my post until others have, I can’t post the full stack traces. I will pull out to my eye what looks to be the meat. Sorry if I choose the wrong bits.

Stack trace 1:

...

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x000000027cfffff5
Exception Note:        EXC_CORPSE_NOTIFY

VM Regions Near 0x27cfffff5:
    MALLOC_SMALL           000000027b013000-000000027b800000 [ 8116K] rw-/rwx SM=ZER  
--> 
    MALLOC_SMALL           000000027d000000-000000027d800000 [ 8192K] rw-/rwx SM=PRV  

...

Thread 1 crashed with X86 Thread State (64-bit):
  rax: 0x000000027e800010  rbx: 0x000000027e800010  rcx: 0x0000000000000010  rdx: 0x000000027cfffd30
  rdi: 0x00000004fb7ffd80  rsi: 0x000000027d000015  rbp: 0x000070000b304e00  rsp: 0x000070000b304e00
   r8: 0x00000000002c5c50   r9: 0xffffffff00000000  r10: 0x000000010555bdb8  r11: 0x000000057e89a410
  r12: 0x000000012afcc588  r13: 0x0000008ec0026900  r14: 0x00000000c0026900  r15: 0x000000012afcc588
  rip: 0x00007fff72e1ef44  rfl: 0x0000000000010202  cr2: 0x000000027cfffff5
  
...

Logical CPU:     4
Error Code:      0x00000004 (no mapping for user data write)
Trap Number:     14

Stack Trace 2:

...

Crashed Thread:        1  Exception Handler

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       EXC_I386_GPFLT
Exception Note:        EXC_CORPSE_NOTIFY

...

    Thread 1 Crashed:: Exception Handler
0   com.blizzard.heroesofthestorm   0x0000000100d125e7 0x100000000 + 13706727
1   com.blizzard.heroesofthestorm   0x0000000100d0e911 0x100000000 + 13691153
2   com.blizzard.heroesofthestorm   0x0000000100d0da38 0x100000000 + 13687352
3   com.blizzard.heroesofthestorm   0x0000000100c6ff4d 0x100000000 + 13041485
4   com.blizzard.heroesofthestorm   0x0000000102859c64 0x100000000 + 42310756
5   com.blizzard.heroesofthestorm   0x0000000100d55d7a 0x100000000 + 13983098
6   com.blizzard.heroesofthestorm   0x0000000100d58b24 0x100000000 + 13994788
7   com.blizzard.heroesofthestorm   0x0000000100d093ea 0x100000000 + 13669354
8   com.blizzard.heroesofthestorm   0x0000000100d04bea 0x100000000 + 13650922
9   com.blizzard.heroesofthestorm   0x0000000100d03db4 0x100000000 + 13647284
10  com.blizzard.heroesofthestorm   0x0000000100db3d75 0x100000000 + 14368117
11  com.blizzard.heroesofthestorm   0x0000000100d5d5d5 0x100000000 + 14013909
12  com.blizzard.heroesofthestorm   0x0000000103c75e4e 0x100000000 + 63397454
13  com.blizzard.heroesofthestorm   0x0000000103c78a7c 0x100000000 + 63408764
14  com.blizzard.heroesofthestorm   0x0000000103c78d35 0x100000000 + 63409461
15  libsystem_kernel.dylib          0x00007fff72d73276 mach_msg_server + 427
16  com.blizzard.heroesofthestorm   0x0000000103c77271 0x100000000 + 63402609
17  libsystem_pthread.dylib         0x00007fff72e2cd36 _pthread_start + 125
18  libsystem_pthread.dylib         0x00007fff72e2958f thread_start + 15

...

Thread 1 crashed with X86 Thread State (64-bit):
  rax: 0x3f80000044340000  rbx: 0x0000000000000001  rcx: 0x0000000000000100  rdx: 0x0000000000000000
  rdi: 0x0000700007a5cb98  rsi: 0x0000000000000000  rbp: 0x0000700007a5cb80  rsp: 0x0000700007a5cb80
   r8: 0x00000000000130a8   r9: 0x0000000000000000  r10: 0x0000000104f4f970  r11: 0x0000000104f4f968
  r12: 0x0000000000000020  r13: 0x0000700007a5cc28  r14: 0x00000001f6627d50  r15: 0x0000700007a5cb98
  rip: 0x0000000100d125e7  rfl: 0x0000000000010257  cr2: 0x0000700007b67d80
  
Logical CPU:     2
Error Code:      0x00000000
Trap Number:     13

Stack Trace 3:

Crashed Thread:        1  Exception Handler

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

...

Thread 1 Crashed:: Exception Handler
0   com.blizzard.heroesofthestorm   0x0000000100d0eb2a 0x100000000 + 13691690
1   com.blizzard.heroesofthestorm   0x0000000100d9345e 0x100000000 + 14234718

...

Thread 1 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x00000001e1c33768  rcx: 0x00000001a4e69750  rdx: 0x000070000c5f3718
  rdi: 0x00000001e1c33730  rsi: 0x00000001e1c330e0  rbp: 0x000070000c5f3550  rsp: 0x000070000c5f3550
   r8: 0x00000001e1c33740   r9: 0x00000001e1c33578  r10: 0x0000000000000000  r11: 0x00000001e1c33730
  r12: 0x00000001e1c335b0  r13: 0x00000001e1c33730  r14: 0x00000001e1c33740  r15: 0x00000001e1c33588
  rip: 0x0000000100d0eb2a  rfl: 0x0000000000010206  cr2: 0x0000000000000000
  
Logical CPU:     4
Error Code:      0x00000004 (no mapping for user data write)
Trap Number:     14

Please let me know what other information I can provide to help resolve this.

Thanks.

2

Same problem. I commented in another thread saying the same thing and we got no response from Blizzard there either.

3

@Insanity Ah well maybe we just keep the thread alive until it’s acknowledged.

I’ve also been flagged as a leaver multiple times now, I don’t know if I will at some point be flagged to be banned (I don’t know blizzard policy for accounts with frequent disconnects).

Anyway, I said in this original post that it was no longer rebooting my machine. This isn’t the case; it just will not always reboot my machine. I received a kernel panic in one of my last Sky Temple games.

I also have a ticket open with Apple where I’ve attached these stack traces and kernel panic logs. If they come back with any information on the issue, I’ll post it here as well.

4

I just don’t understand why they won’t remove the map from rotation for Mac users until it’s fixed.

1 Like
5

@Insanity OK it’s a known issue, so some acknowledgement here which is good. Over on the US forums there’s an extended decision on it.

Set Shader quality to medium apparently will fix the crashing and kernel panics.

6

Hello all!

Just wanted to chip in to confirm that we are aware of the issue with the Sky Temple map. We have no details to share regarding a permanent solution yet, but meanwhile the suggestion posted above by freebie - setting shaders to Medium - has been confirmed to work.

7

This does not resolve the issue:
Running Heroes on 27inch iMac with macOS Catalina. Processor3.7 GHz 6-Core Intel Core i5

Game is running smooth, but game crashes when playing “Sky Temple” map. I tried renaming my computer name, but the issue is not fixed. Wondering whether this happens to other users, if so, how can this issue be resolved.