Stutter/freezelag in HOTS


#1

I realize I made this post in US forums, but dont feel there was any breakthrough, so I’ll just post my issue here as well.

During matches, I am experiencing some sort of freezelag when fights or other major events are about to go down.
This started happening after the latest big patch.
I did some tests with the WinMTR wich I will try to add here so that you can see the results. The results didnt look very good as far as I can tell.
I also did the Pathping wich seemed to look better.
Do you need my computer-specs as well?

I am using wired connection, restarted router but the problem remains. I’ve seen quite a few posts about this issue since a couple of weeks back. I hope that I, or rather we, can get some help to resolve this issue. Can’t be a coincidence that so many different people all around the world started experiencing basicly the same issue after a big patch.

This never happens in any other games, I even tried a few games of OW bit it worked fine. Only happens in HOTS and it is damn frustrating.
Help me/us please.

First one:
|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                           dsldevice.lan -    7 | 1308 | 1223 |    0 |    0 |    9 |    0 |

|       ua-85-225-244-1.bbcust.telenor.se -    0 | 1640 | 1640 |   23 |   38 | 1615 |   23 |

|       ti3002d401-xe0-2-0.ti.telenor.net -    0 | 1640 | 1640 |   23 |   39 | 1620 |   24 |

|         ti3163c360-ae4-0.ti.telenor.net -    0 | 1640 | 1640 |   24 |   39 | 1617 |   24 |

|         ti3001b400-ae3-0.ti.telenor.net -    1 | 1636 | 1635 |   23 |   39 | 1629 |   24 |

|    netnod-ix-ge-b-sth-1500.blizzard.com -    0 | 1640 | 1640 |   24 |   42 | 1620 |   24 |

|              ae1-br01-eqsk1.as57976.net -    0 | 1640 | 1640 |   41 |   57 | 1614 |   41 |

|         et-0-0-3-br01-eqam1.as57976.net -    1 | 1572 | 1568 |   43 |  126 | 4158 |   44 |

|        et-0-0-31-pe01-eqam1.as57976.net -    0 | 1640 | 1640 |   43 |   62 | 1614 |   44 |

|                          185.60.112.157 -    0 | 1640 | 1640 |   41 |   56 | 1613 |   42 |

|________________________________________________|______|______|______|______|______|______|

Second one:

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                           dsldevice.lan -   36 |  668 |  429 |    0 |    0 |    8 |    0 |

|       ua-85-225-244-1.bbcust.telenor.se -    0 | 1618 | 1618 |   23 |   39 | 1614 |   23 |

|       ti3002d401-xe0-2-0.ti.telenor.net -    0 | 1618 | 1618 |   23 |   39 | 1619 |   25 |

|         ti3163c360-ae4-0.ti.telenor.net -    0 | 1618 | 1618 |   24 |   39 | 1616 |   39 |

|         ti3001b400-ae3-0.ti.telenor.net -    0 | 1618 | 1618 |   23 |   39 | 1616 |   24 |

|    netnod-ix-ge-b-sth-1500.blizzard.com -    0 | 1618 | 1618 |   24 |   43 | 1621 |   24 |

|              ae1-br01-eqsk1.as57976.net -    0 | 1618 | 1618 |   41 |   57 | 1615 |   41 |

|         et-0-0-3-br01-eqam1.as57976.net -    1 | 1550 | 1546 |   44 |  128 | 4158 |   44 |

|        et-0-0-31-pe01-eqam1.as57976.net -    0 | 1618 | 1618 |   44 |   62 | 1613 |   45 |

|                           137.221.66.41 -    0 | 1618 | 1618 |   41 |   57 | 1616 |   41 |

|                          185.60.112.158 -    1 | 1614 | 1613 |   43 |   59 | 1614 |   44 |

|________________________________________________|______|______|______|______|______|______|

And here is the first pathping:

Tracing route to 185.60.112.157 over a maximum of 30 hops

  0  Steffo.lan [192.168.10.193] 
  1  dsldevice.lan [192.168.10.1] 
  2  ua-85-225-244-1.bbcust.telenor.se [85.225.244.1] 
  3  ti3002d401-xe0-2-0.ti.telenor.net [146.172.81.77] 
  4  ti3163c360-ae4-0.ti.telenor.net [146.172.19.206] 
  5  ti3001b400-ae3-0.ti.telenor.net [146.172.105.62] 
  6  netnod-ix-ge-b-sth-1500.blizzard.com [194.68.128.6] 
  7  ae1-br01-eqsk1.as57976.net [137.221.86.33] 
  8  et-0-0-3-br01-eqam1.as57976.net [137.221.65.110] 
  9  et-0-0-31-pe01-eqam1.as57976.net [137.221.78.67] 
 10  185.60.112.157 

Computing statistics for 250 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Steffo.lan [192.168.10.193] 
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  dsldevice.lan [192.168.10.1] 
                                0/ 100 =  0%   |
  2   24ms     0/ 100 =  0%     0/ 100 =  0%  ua-85-225-244-1.bbcust.telenor.se [85.225.244.1] 
                                0/ 100 =  0%   |
  3  ---     100/ 100 =100%   100/ 100 =100%  ti3002d401-xe0-2-0.ti.telenor.net [146.172.81.77] 
                                0/ 100 =  0%   |
  4  ---     100/ 100 =100%   100/ 100 =100%  ti3163c360-ae4-0.ti.telenor.net [146.172.19.206] 
                                0/ 100 =  0%   |
  5  ---     100/ 100 =100%   100/ 100 =100%  ti3001b400-ae3-0.ti.telenor.net [146.172.105.62] 
                                0/ 100 =  0%   |
  6  ---     100/ 100 =100%   100/ 100 =100%  netnod-ix-ge-b-sth-1500.blizzard.com [194.68.128.6] 
                                0/ 100 =  0%   |
  7   42ms     0/ 100 =  0%     0/ 100 =  0%  ae1-br01-eqsk1.as57976.net [137.221.86.33] 
                                0/ 100 =  0%   |
  8   46ms     0/ 100 =  0%     0/ 100 =  0%  et-0-0-3-br01-eqam1.as57976.net [137.221.65.110] 
                                0/ 100 =  0%   |
  9   50ms     0/ 100 =  0%     0/ 100 =  0%  et-0-0-31-pe01-eqam1.as57976.net [137.221.78.67] 
                                0/ 100 =  0%   |
 10   41ms     0/ 100 =  0%     0/ 100 =  0%  185.60.112.157 

Trace complete.

And the second one:

Tracing route to 185.60.112.158 over a maximum of 30 hops

  0  Steffo.lan [192.168.10.193] 
  1  dsldevice.lan [192.168.10.1] 
  2  ua-85-225-244-1.bbcust.telenor.se [85.225.244.1] 
  3  ti3002d401-xe0-2-0.ti.telenor.net [146.172.81.77] 
  4  ti3163c360-ae4-0.ti.telenor.net [146.172.19.206] 
  5  ti3001b400-ae3-0.ti.telenor.net [146.172.105.62] 
  6  netnod-ix-ge-b-sth-1500.blizzard.com [194.68.128.6] 
  7  ae1-br01-eqsk1.as57976.net [137.221.86.33] 
  8  et-0-0-3-br01-eqam1.as57976.net [137.221.65.110] 
  9  et-0-0-31-pe01-eqam1.as57976.net [137.221.78.67] 
 10  137.221.66.41 
 11  185.60.112.158 

Computing statistics for 275 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

I also got a tip to test WinMTR toward another server/adress, so I did toward google.com and it looked alot better.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                           dsldevice.lan -    0 | 1924 | 1924 |    0 |    0 |    2 |    0 |

|       ua-85-225-244-1.bbcust.telenor.se -    0 | 1924 | 1924 |   23 |   23 |  144 |   23 |

|       ti3002d401-xe0-2-0.ti.telenor.net -    0 | 1924 | 1924 |   23 |   24 |   64 |   24 |

|         ti3163c360-ae4-0.ti.telenor.net -    0 | 1924 | 1924 |   24 |   24 |   58 |   25 |

|         ti3002b400-ae3-0.ti.telenor.net -    0 | 1924 | 1924 |   23 |   24 |   64 |   24 |

|                           148.122.10.54 -    0 | 1924 | 1924 |   24 |   24 |   65 |   24 |

|                   No response from host -  100 |  386 |    0 |    0 |    0 |    0 |    0 |

|                           209.85.242.82 -    0 | 1924 | 1924 |   25 |   25 |   65 |   26 |

|                         108.170.253.166 -    0 | 1924 | 1924 |   24 |   24 |   64 |   25 |

|                          108.170.254.49 -    0 | 1924 | 1924 |   25 |   25 |   59 |   25 |

|                           209.85.242.11 -    0 | 1924 | 1924 |   24 |   25 |   56 |   24 |

|              fra07s64-in-f164.1e100.net -    0 | 1924 | 1924 |   24 |   24 |   53 |   24 |

|________________________________________________|______|______|______|______|______|______|

Edit:

I played a few unranked games and did not experience the same type of freezelag/stutter during these games. I ran a WinMTR test on one of the games as well, but it looks bad partly, even though I didnt experience the lag.

First:
|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                           dsldevice.lan -   34 |  712 |  476 |    0 |    0 |    1 |    0 |

|       ua-85-225-244-1.bbcust.telenor.se -    0 | 1654 | 1654 |   23 |   24 |  152 |   23 |

|       ti3002d401-xe0-2-0.ti.telenor.net -    0 | 1654 | 1654 |   23 |   25 |   52 |   29 |

|         ti3163c360-ae4-0.ti.telenor.net -    0 | 1654 | 1654 |   24 |   25 |   55 |   25 |

|         ti3001b400-ae3-0.ti.telenor.net -    0 | 1654 | 1654 |   23 |   25 |   66 |   26 |

|    netnod-ix-ge-b-sth-1500.blizzard.com -    0 | 1654 | 1654 |   24 |   28 |  208 |   29 |

|              ae1-br01-eqsk1.as57976.net -    0 | 1654 | 1654 |   41 |   43 |  115 |   42 |

|         et-0-0-3-br01-eqam1.as57976.net -    0 | 1634 | 1634 |   44 |   66 | 4400 |   48 |

|        et-0-0-31-pe01-eqam1.as57976.net -    0 | 1654 | 1654 |   44 |   47 |  130 |   44 |

|                           137.221.66.41 -    0 | 1654 | 1654 |   41 |   42 |   51 |   42 |

|                          185.60.112.158 -    0 | 1654 | 1654 |   44 |   44 |   46 |   45 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Second:

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                           dsldevice.lan -    8 | 1278 | 1184 |    0 |    0 |    1 |    0 |

|       ua-85-225-244-1.bbcust.telenor.se -    0 | 1653 | 1653 |   23 |   24 |  137 |   23 |

|       ti3002d401-xe0-2-0.ti.telenor.net -    0 | 1653 | 1653 |   23 |   24 |   49 |   34 |

|         ti3163c360-ae4-0.ti.telenor.net -    0 | 1653 | 1653 |   24 |   25 |   54 |   25 |

|         ti3001b400-ae3-0.ti.telenor.net -    0 | 1653 | 1653 |   23 |   25 |   65 |   33 |

|    netnod-ix-ge-b-sth-1500.blizzard.com -    0 | 1653 | 1653 |   24 |   28 |  175 |   25 |

|              ae1-br01-eqsk1.as57976.net -    0 | 1653 | 1653 |   41 |   42 |  114 |   47 |

|         et-0-0-3-br01-eqam1.as57976.net -    0 | 1634 | 1634 |   44 |   66 | 4399 |   44 |

|        et-0-0-31-pe01-eqam1.as57976.net -    0 | 1653 | 1653 |   43 |   47 |  138 |   44 |

|                          185.60.112.157 -    0 | 1653 | 1653 |   41 |   41 |   47 |   42 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

#2

Hello Steffoooooo,

You are loosing data already in the connection to your router, as you can see above. Are you connecting via WiFi or cable? If on WiFi please try a cable connection, if already on cable, please try to replace it, it might be broken.
What could also help is to power cycle your devices.

Kind regards


What’s your opinion?

https://www.surveymonkey.com/r/Kiemmaki


#3

I have been in contact with my internet provider and I have upgraded my internet from DSL to fiber. Now it seems to work good, but haven’t played very much since I did that, so will get back here if something still is fishy.

To summarize:
I am on cable and not WiFi, everything worked perfect until the latest big patch, then the stutter started. Did tests, wich you can see above. ALL other games work just fine, only HOTS that got some kind of error/stutter.
Upgraded my service, now everything seems to be working good, but will have to try a bit more before being 100% sure.
TBH, I think this lies in something that has to do with the latest big patch.
Just my 2 cents


#4

Same issue here. FPS drops to 0.Randomly.

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                                10.8.3.1 -    0 |  136 |  136 |   17 |   38 |  139 |   24 |

|                         109.201.133.254 -    2 |  128 |  126 |   17 |  133 |  418 |  215 |

|                          185.107.116.21 -    0 |  136 |  136 |   17 |   45 |  144 |   40 |

|        blizzard-1.equinix-am1.nl-ix.net -    0 |  136 |  136 |   18 |   40 |  147 |   26 |

|              ae1-br01-eqam1.as57976.net -    0 |  136 |  136 |   18 |   43 |  145 |   20 |

|        et-0-0-31-pe02-eqam1.as57976.net -    0 |  136 |  136 |   18 |   42 |  146 |   66 |

|                           137.221.66.47 -    0 |  136 |  136 |   18 |   38 |  139 |   18 |

|                           37.244.24.130 -    1 |  132 |  131 |   18 |  110 | 1205 |   21 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

#5
TRACEROUTE:
traceroute to 109.201.133.22 (109.201.133.22), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.299 ms  0.303 ms  0.302 ms
 2  37.244.24.130 (37.244.24.130)  0.526 ms  0.575 ms  0.658 ms
 3  Blizzard Blizzard  1.188 ms  1.225 ms  1.274 ms
 4  137.221.66.42 (137.221.66.42)  1.153 ms  1.169 ms  1.170 ms
 5  137.221.78.66 (137.221.78.66)  1.184 ms  1.183 ms  1.194 ms
 6  137.221.78.32 (137.221.78.32)  1.029 ms  1.147 ms  1.121 ms
 7  nl-ix.r1.gsa.nl.as43350.com (193.239.116.142)  1.274 ms  1.282 ms  1.283 ms
 8  185.107.116.1 (185.107.116.1)  1.702 ms  1.806 ms 185.107.116.2 (185.107.116.2)  197.513 ms
 9  . (109.201.133.22)  1.332 ms  1.481 ms  1.407 ms


28/08/2019 02:14:05 UTC
--------------------

PING:
PING 109.201.133.22 (109.201.133.22) 56(84) bytes of data.
64 bytes from 109.201.133.22: icmp_seq=1 ttl=56 time=1.76 ms
64 bytes from 109.201.133.22: icmp_seq=2 ttl=56 time=1.57 ms
64 bytes from 109.201.133.22: icmp_seq=3 ttl=56 time=1.35 ms
64 bytes from 109.201.133.22: icmp_seq=4 ttl=56 time=1.94 ms

--- 109.201.133.22 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3000ms
rtt min/avg/max/mdev = 1.358/1.660/1.946/0.218 ms


28/08/2019 02:14:05 UTC
--------------------

MTR:
Start: Wed Aug 28 02:14:05 2019 Blizzard  1.|-- Blizzard                             0.0%    10    0.4   0.3   0.3   0.4   0.0
  2.|-- 37.244.24.130                             0.0%    10    0.6   0.6   0.5   1.1   0.0
  3.|-- Blizzard                           0.0%    10    1.1   1.1   1.0   1.2   0.0
  4.|-- 137.221.66.42                             0.0%    10    1.1  11.6   1.0  70.0  21.9
  5.|-- 137.221.78.66                             0.0%    10    1.2   6.1   0.9  32.4  10.9
  6.|-- 137.221.78.32                             0.0%    10    1.2   5.1   1.0  22.9   8.4
  7.|-- nl-ix.r1.gsa.nl.as43350.com               0.0%    10    1.4   2.1   1.3   4.1   0.9
  8.|-- 185.107.116.2                             0.0%    10    1.8   2.1   1.7   4.1   0.7
  9.|-- .                                         0.0%    10    1.5   1.7   1.3   2.4   0.0


28/08/2019 02:14:05 UTC