Unable to connect to game server

I have tried everything from repairing the game/uninstalling and reinstalling over to deleting temp files and stopping my anti virus like they suggest. Nothing at all seems to allow me to play the game. I get a different error code each time like this one “DC41CDAD-D0B3-4061-B7AC-05AE8124338B” but there seems to be nothing on it and for some reason I am unable to send in a ticket to have this resolved.

Anyone else been having this problem or been able to fix it?

Good morning drazzahtan,

Please follow the steps mentioned in our Troubleshooting Connection and Latency Issues article, including the advanced troubleshooting if needed.


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I have tried all of that more than once.

If you have already done so, please run a traceroute and pathping and paste the results here.


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I already know it is not down to my internet connection to the servers as if I log in to another battle.net account it allows me to play the game. It is only on this account that I am unable to play. Does the error code that you seem to have ignored actually mean anything as that is the only thing here that is actually of any use.