[Balticom, Latvia] Connection issues with game and Blizzard website

Technical Support
44

disconnects continue

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 1626 1626 0 0 8 0
10.49.125.126 - 0 1626 1626 0 0 27 0
te-2401-29-72-65.balticom.lv - 38 647 404 0 278 2527 301
r03-69-195.balticom.lv - 0 1626 1626 0 0 16 0
ge-te-s5-64-254.balticom.lv - 0 1626 1626 0 0 54 0
te8-4.tv.globlcom.lv - 0 1626 1626 0 6 226 1
te0-2-1-7.rcr51.rix01.atlas.cogentco.com_ - 0 1626 1626 1 1 16 1
be3735.ccr22.sto03.atlas.cogentco.com_ - 0 1626 1626 8 8 19 8
be2282.ccr42.ham01.atlas.cogentco.com_ - 0 1626 1626 27 27 36 27
be2816.ccr42.ams03.atlas.cogentco.com_ - 1 1619 1617 35 36 45 35
be2447.rcr21.b021535-1.ams03.atlas.cogentco.com_ - 0 1626 1626 32 33 42 33
blizzard.demarc.cogentco.com_ - 0 1626 1626 32 32 66 32
ae1-br01-eqam1.as57976.net_ - 1 1618 1616 32 56 1249 34
et-0-0-31-pe02-eqam1.as57976.net_ - 3 1499 1467 50 50 77 52
185.60.112.157 - 2 1516 1488 47 49 78 49
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Providerder

45

Disconnects continue for me too.

Iā€™ve been in touch with a Blizzardā€™s employee and they made me uninstall a lot of applications and stuff like Razer Synapse but the problem is still there.

I got two disconnects today (only in ranked games). Iā€™m at my third ticket within 4 daysā€¦ Still not fixed and Iā€™m still not quite sure the problem is on my end.

Iā€™d really be mad if they tell me to reinstall Windows 10 and to find out afterwards the connections issues are still there.

I really hope this is addressed and fixed by Blizzard very soon.

Edit : Iā€™m from Switzerland, playing on EU servers.

46

Sent a ticket to Lattelecom with both EU IPā€™s
185.60.114.159
185.60.112.157
From their words they didnā€™t notice any technical issues.
So ISP sees no issues, Blizzard sees no issues on their endā€¦ but players are getting themā€¦ itā€™s not like we all randomly installed the same random software in the same time period that broke our connectionsā€¦

Wellā€¦ iā€™m the one here who doesnā€™t get DC just worse ping than i used to. And than my ping command getsā€¦ which is what i donā€™t understand.

47

I, personally, only have issue with Balticom.
I have both connections in house and issue is only happening with Balticom.

Latelecom works fine with no issues - also ping is normal.

48

@Questionable
What ping do you have using Lattelecom ?

49

Playing from 10am today to this hour, I got 6 dcs now. Connection drops to last 2 hosts in tracing.

50

and these are the two nodes from Blizzard in the netherlands. If you whois the ips you can clearly see that they are operated by blizzard.

51

~50ms while connected through wifi.

52

Look please Blizzard. I get disconnected from game and from battlenet client. I cant reconnect for 4 minutes. 4 minutes no packets send from hosts 14,15. Internet working, all websites open etc. How can you comment on that.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 286 286 0 0 1 0
10.49.125.126 - 0 286 286 0 0 18 0
te-2401-29-72-65.balticom.lv - 16 179 152 0 73 274 88
r03-69-195.balticom.lv - 0 286 286 0 0 6 0
ge-te-s5-64-254.balticom.lv - 0 286 286 0 0 8 0
te8-4.tv.globlcom.lv - 0 286 286 0 5 198 122
te0-2-1-7.rcr51.rix01.atlas.cogentco.com_ - 0 286 286 1 1 6 1
be3735.ccr22.sto03.atlas.cogentco.com_ - 0 286 286 8 8 10 8
be2282.ccr42.ham01.atlas.cogentco.com_ - 0 286 286 27 27 30 27
be2816.ccr42.ams03.atlas.cogentco.com_ - 0 286 286 35 35 39 36
be2447.rcr21.b021535-1.ams03.atlas.cogentco.com_ - 0 286 286 32 33 39 33
blizzard.demarc.cogentco.com_ - 0 286 286 32 32 60 32
ae1-br01-eqam1.as57976.net_- 0 286 286 32 44 330 33
et-0-0-31-pe02-eqam1.as57976.net_ - 71 75 22 0 50 52 50
185.60.112.157 - 71 75 22 0 48 50 48
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

53

I even reinstalled my windows from windows 7 to 10, no difference in ping. But now iā€™m curious with ctrl+shift+n i see 5.42.169.90:26520 this IPā€¦ is that right IP i should be connected to ?

54

In regards to connection. For the past few days, I am unable to even login to Overwatch. It simply gives me a, ā€œTime out communicating with Blizzard servicesā€ notice. If anyone can provide information on how to solve this issue, it would be much appreciated.

55

Issue still exists! BLIZZARD do you have any plan how to fix the problem or you think itā€™s just provider problem. Problem exist 1 month with out solution.

56

2 weeks later the game is still unplayable. I contacted my internet provider and they told me, that the problem is on the Blizzard side.
And i canā€™t post the results of pathping and tracert, since it forbids me from posting links.

57
  • If you need post tracert or patchping - use "find and replace ā€œ.ā€ with ". " without quotes. It make post acceptable for posting in that case. Or just add space after dots in links. I really hope that somehow disconnections ends. Also - starting Overwatch without launcher or battle. net on background make game connection a little more sustainable. And it less disconnect in medium mode of play with AI (once per 5-6 games).
58

Yeah, same here, contacted ISP, they told me they canā€™t do anything with the abroad pathing, so who can? I have to manually find out the number of the server that is fking up or what? Arenā€™t blizzard responsible for where their servers are and how people get connected to them ?

59

It is funny how the problem still existing for almost ONE MONTH and blizzards are not even trying to do anything about that - pointing with finger on players providers or some kind of installed programms like they are the issue. The problem is on your side and IF I AM NOT ABLE TO PLAY THE GAME WHICH I HAVE PURCHASED - I WANT MY MONEY BACK!

2 Likes
60

Problem is still unresolved, Balticom canā€™t do anything to fix this. Iā€™ll change provider because for this kind of issue to be unresolved for almost a month makes me believe they are not interested in their clients. I basically have paid for month without ability to use their internet. I suggest other people to call and let Balticom know that this is not okey.

61

Does the problem have been solved after the change of provider?
P.S. Yesterday I was trying to play in America region, but it did not change the weather, problem found me even there.

62

Lattelecom doesnā€™t have this issue for me.

63

If the problem was ONLY with Balticom, there shouldnā€™t be any dc for other european citizens in many countries. Ask people in arcade games, for example, how many of them are facing these issues. You are going to have at least 3 out 6 people and I am pretty sure they are not balticom users from Latvia :3 besides, for YEARS everything was absolutely fine for us to play the game without any issues, something changed in April. Something what blizzards missed and donā€™t want to notice or fix.