Starting last night (09/01/2022), on the latest patch of Overwatch, and regardless of level of graphics detail, windowed/borderless/fullscreen mode, or resolution, my game crashes with “Rendering device has been lost”.
In fullscreen, it crashed as soon as I entered a match, and then it began crashing as soon as I entered the main menu. After changing to borderless windowed mode, it managed to enter a match, and I played for about 2 - 3 minutes before it crashed.
My GPU (GTX 780 Ti) temperatures are between 50~55 in menus and 65 in an all-in team fight in a match.
My graphics drivers are up to date, and were reinstalled the morning of this post, and it made no difference to the crashing.
A potentially related issue is my Battle.net icon appearing as a blank white page on my taskbar, but using the normal Battle.net logo everywhere else on my computer.
I have tried scanning and repairing, and removed and reinstalled Battle.net AND Overwatch, but the icon problem persists.
I read that I need to attach a MSInfo and dxdiag, but there are no options for attachments in this box. I have generated the files, I just need to know how to send them.
I would really appreciate some help, because I’m completely lost right now.
Hi,
There is a Support article on Rendering errors here:
For the DxDiag and MSInfo, you need to upload them to a cloud or to a text hosting website (such as https://pastebin.com/ ) and put a link to it in your reply.
If you get an error message that you cannot post links, convert your link(s) to preformatted text by completely highlighting each link and clicking on the </> button on the formatting bar at the top of the composition window.
Another alternative is to contact Blizzard Support directly with a ticket; use the following link and click the Contact Us button at the bottom of the page:
https://eu.battle.net/support/en/help/product/overwatch/907/1092/solution
Good luck with this issue.
I followed the instructions for the Windows scan, and it found and repaired some corrupted files. That seemed to fix the crashing for two matches, but my game crashed again in the third match, so I created new dxdiag and MSInfo files afterwards.
Here’s the dxdiag: https://pastebin.com/x0ve3RsM
I couldn’t upload the MSInfo to pastebin, and textuploader blocked me for trying to upload the file, so I put it to my personal google drive.
Here’s the MSInfo: https://drive.google.com/file/d/1V4XXZ1kjqkCsk1WE_irmMkarbP3r8lpD/view?usp=sharing
Hey there Redbeard,
I would suggest that you disable any background applications, like this article mentions. I would also advise you to make sure that the Secondary Logon Service is running.
I’m having the same issue where I can’t stream while playing overwatch despite having streamed consistently for almost a year. I’ve checked for corruption in windows, ram and drives. I’ve also updated my drivers uninstalled and reinstalled 2 different streaming softwares and overwatch. I’ve updated windows and I’m now left with nothing more to do as far as fixing it
I’m having the same issue as well. What seems to have worked for me was to disable the motherboards onboard drivers as well as uninstalling all audio drivers that I don’t use.
My theory is that my computer for whatever reason thinks it is a good idea to switch audio device to the one on the graphics card - and when it does that the graphics card glitches out and causes Overwatch to crash.
Edit: Well, looks like game still crashes for me…
I dug a bit deeper and Possible fix for RENDERING DEVICE LOST :) seems to have helped. Looks like something in the latest patch causes the rendering of certain frames to take longer than the default timeout limit.