Crashes? Performance Issues? Read this!

Technical Support
10

Crashes - Unknown error!

Some variations of this crash can be resolved by changing some sound settings in the Settings_v0.ini file in this folder:

C:\Users\myName\Documents\Overwatch\Settings

  1. Make a backup of the Settings_v0.ini file first.
  2. Start up Overwatch, and click on Options, then Sound.
  3. Change the Master Volume to 42.
  4. Exit completely out of Overwatch.
  5. Open the Settings_v0.ini file with Notepad or Wordpad.
    You should see this in the last section:

[Sound.3]
MasterVolume = “42.000000”

  1. Add this line after that, at the end:

PreferXAudio2 = “0”

  1. Save the file.
  2. Go back into Overwatch, and set the Master Volume to what you had it before.

Note:

PreferXAudio2 = “0”

This will force the Sound system to use WASAPI instead of XAudio; setting this to 2 will force it to DirectSound:

PreferXAudio2 = “2”

Delete this line to return back to defaults.