Latancy issues from Greece

Technical Support
1

Hey,for the past 3 week i have been having latency issues.My normal ms is 60-70 but sometimes it randomly goes up to 95-120.I talked with the blizzard support and they found out that the problem is caused by a routing in Paris France.Here are the WinMTR mesurements:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| speedport.ip - 0 | 484 | 484 | 0 | 0 | 2 | 0 |

| 80.106.125.100 - 0 | 484 | 484 | 14 | 15 | 16 | 15 |

|ampe-asr99b-serr-asr9ka.backbone.otenetnet - 0 | 484 | 484 | 16 | 16 | 28 | 17 |

| 62.75.3.73 - 0 | 484 | 484 | 16 | 17 | 25 | 17 |

| 62.75.8.1 - 0 | 484 | 484 | 48 | 48 | 51 | 48 |

| pr01.eqfr5.blizzardonlinenet - 0 | 484 | 484 | 48 | 51 | 120 | 48 |

| ae1-br01-eqfr5.as57976net - 0 | 484 | 484 | 84 | 86 | 175 | 84 |

| et-0-0-2-br01-eqam1.as57976net - 0 | 484 | 484 | 54 | 62 | 336 | 61 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 97 | 0 | 0 | 0 | 0 | 0 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

I removed some dots because it didnt allow me otherwise

2

Hello Grapha,

Looking into the WinMTR results that you posted, there doesn’t appear to be an issue there, it is a bit spiky, but your average is pretty good.

Can you let the WinMTR run for longer? Ideally for around 15 minutes or more, while you are playing.

3

I just made a post, but since i’m from greece too i thought it might be a good idea to reply here. Pay attention techical support: latency gets higher some games AND it stays at that value, while usual is lower.

4

Also from greece. Same issues and a lot of packet losses since yesterday
I can live with high but constant lag but the packet losses are making the game unplayable. Many sound queues get lost visuals etc.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
csp1 zte com cn - 0 1023 1023 0 0 3 1
62.169.255.42 - 1 1004 999 14 19 190 15
62.169.249.253 - 0 1023 1023 15 16 41 15
62.169.252.234 - 0 1023 1023 15 16 20 16
195.22.193.12 - 0 1023 1023 15 17 44 16
ae11 milano58 mil seabone net - 0 1023 1023 57 59 105 58
blizzard milano58 mil seabone net - 0 1023 1023 56 59 139 67
ae1-br01-eqml2.as57976 net - 5 872 833 69 71 150 70
xe-0-0-1-1-br01-eqpa4.as57976 net - 2 947 930 68 97 4888 101
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
No response from host - 100 206 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

5

There is a similar topic but maybe i’m supposed to open a new thread don’t know how this works. I have since 2 days ago been experiencing latency spikes and packet losses. After trying different router settings and contacting my ISP, assuring me that the line is fine from his end (though i highly doubt the CS capabilities) browsing the forum i came to the conclusion that something must be going on from the region side of things as I’ve encountered 4 different people from Greece opening threads about this . So I’ve read every thing I should try(all that renewing IP, flushing the DNS) but the problem persists. so I’ve run the MTR/trace/ping thingy 3-4 times. I’ll post one here and if you want the rest i will gladly provide them. Thanks in advance hope I helped.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
csp1.zte. com. cn - 0 733 733 0 0 6 0
62.169.255.42 - 1 725 723 15 18 187 15
62.169.245.189 - 1 725 723 15 17 62 17
62.169.252.234 - 1 725 723 14 15 18 16
79.140.91.14 - 1 725 723 15 16 53 17
ae10.milano58.mil.seabone. net - 1 725 723 50 51 64 51
blizzard.milano58.mil.seabone. net - 1 729 728 52 56 156 54
ae1-br01-eqml2.as57976. net - 2 690 679 65 67 131 66
xe-0-0-1-1-br01-eqpa4.as57976. net - 1 705 698 64 74 179 70
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
No response from host - 100 147 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

6

So I live in Greece and I constantly get high ping on Overwatch. Like one match I could get 85 ms and another it could go close to 130. My internet speed is 30mbps download and 5 mbps upload. On other online games I get like 60 ms. Anything I can do to fix the ping? I already contacted my isp and they say the connection is fine.

7

+++ , from greece too

edit: today, at least for the past hour latency is good, around 65-80ms.
edit2: guess what…

8

Hello everyone!

To help fix high latency in Overwatch I would recommend that you try these steps.

They should help fix the issue, but if you continue to have problems with your connection you can always reply back to this thread with the results of a WinMTR test attached via Pastebin so we can further investigate this.

Have a great day :slight_smile:

9

Hi there,

Merged a few threads about this since you’re all connecting from Greece.

Please can you reply to this thread with the following:

  • Country and City
  • Internet Service Provider
  • Date/time of your connection issues
  • a WinMTR
  • a Pathping
  • Results from all 3 tests over at Looking-Glass

Please note that all diagnostics need to be run while the problem is present in-game, in case it’s only happening during certain times or comes and goes.

As the results will take up quite some space, it would be great if you could save them as text files and then link them here.

You can share links in your post as Preformatted text by highlighting your link and clicking the </> icon or writing the link between ``. To share files with us, you can use a page like Pastebin.com or share directly with us through OneDrive.

Thanks!

10

Athens, Greece
ISP: Nova (formerly known as forthnet)
20:18 GMT

This is from looking glass:
https://pastebin.com/uBzEfeZR

edit: i see the latency reported on the test is nothing like what i have in-game. In game it was 100 or 120 ms, it changed every time i left a game/deathmatch and reentered.

edit2: simple ping from CMD of eu overwatch ip shows correct latency of around 95 and 110 for each ip

edit3: This is pathping from cmd with admin: https://pastebin.com/NaH841ec

Also i should put this here: I played yesterday and i had latency between 63 and 85 ms changing every game and lower on ams1 and higher on cdg1, around 65-70 is what i consider ok and was usual back in spring-summer 2019

edit4: i started the game again and latency seems to be normal, 22:36 GMT