Lost connection to game server

Technical Support
1

As the title suggests, everytime i try to log in to overwatch i get stuck at “entering game” for about 10seconds before the error shows. I have the latest drivers from nvidia and windows, I’ve tried to restart my pc and my internet and it still doesn’t work.

I also cannot see any friends in my battle.net launcher for some reason.
The 2 other games that i have which is wow and diablo works just fine.

I logged in to my girlfriends account on this pc and her friendslist and overwatch works just fine, which means it’s something wrong with my account.

I’ve changed my password in case I’d gotten hacked, and I also have an authenticator.

EDIT: Both the american and the asian regions work, It’s only europe that doesn’t work.

18 Likes
2

Same problem here…

3

Same here for me…

4

Same here, to bad :confused:

5

so is support not gonna respond or what?

1 Like
6

Good morning,

Could you all still having the issue please post a WinMTR result here? So that we can see what is happening?

Kind regards

What’s your opinion?

7

Same here cant login…

8

uh i cant post the wintmr results, it says cant post links

9

This is from my girlfriends account, but on my computer still.

It’s the account that is the problem, I made the same thread on us forum, and someone there said they had tried running overwatch on their account on another pc and it still doesn’t work.

|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                     api.premiumzone.com -    0 |  274 |  274 |    0 |    0 |    3 |    0 |
|                 gw2-no49.tbcn.telia.com -    0 |  274 |  274 |   16 |   17 |   23 |   18 |
|             fre-peer4-link.se.telia.net -    0 |  274 |  274 |   16 |   17 |   38 |   18 |
|                     s-b5-link.telia.net -    0 |  274 |  274 |   16 |   17 |   20 |   19 |
|                    s-bb3-link.telia.net -    0 |  274 |  274 |   38 |   39 |   46 |   39 |
|                  adm-bb3-link.telia.net -    0 |  274 |  274 |   38 |   39 |   47 |   39 |
|                   adm-b2-link.telia.net -    0 |  274 |  274 |   38 |   39 |   49 |   39 |
|   blizzard-ic-348623-adm-b2.c.telia.net -    0 |  274 |  274 |   38 |   43 |  108 |   53 |
|              ae1-br02-eqam1.as57976.net -    0 |  274 |  274 |   37 |   44 |  134 |   39 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   54 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider ~~~~
10

I can connect to amercias and asia, but not europe. Keep gettin Error-BN 054…

1 Like
11

Help, what should i do

12

Removed .NET as can’t post links
------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| ttrouter - 0 | 61 | 61 | 0 | 1 | 2 | 2 |

| host-78-151-230-241.as13285 - 0 | 61 | 61 | 9 | 10 | 15 | 9 |

| host-78-151-230-240.as13285 - 0 | 61 | 61 | 9 | 10 | 34 | 9 |

| host-78-144-11-49.as13285 - 0 | 61 | 61 | 12 | 14 | 45 | 12 |

| 195.66.226.23 - 0 | 61 | 61 | 13 | 17 | 57 | 16 |

| ae1-br02-eqld5.as57976 - 0 | 61 | 61 | 19 | 22 | 53 | 20 |

| et-0-0-2-br02-eqpa4.as57976 - 0 | 61 | 61 | 21 | 23 | 58 | 21 |

| be2-pe01-eqpa4.as57976 - 0 | 61 | 61 | 20 | 20 | 27 | 21 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

| No response from host - 100 | 13 | 0 | 0 | 0 | 0 | 0 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

13

Same here… I’m from europ too and i can’t login. Every time says ‘‘lost game sever’’.

1 Like
14

Im not gettin lost game server, just Error BN-054… Cant even log in onto Europe

15

TRACEROUTE:
traceroute to 91.178.185.93 (91.178.185.93), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.312 ms 0.306 ms 0.304 ms
2 37.244.24.130 (37.244.24.130) 0.869 ms 0.877 ms 0.875 ms
3 Blizzard Blizzard 5.650 ms 5.663 ms 5.664 ms
4 137.221.66.40 (137.221.66.40) 8.993 ms 9.011 ms 9.013 ms
5 137.221.78.70 (137.221.78.70) 1.140 ms 1.144 ms 1.141 ms
6 137.221.78.34 (137.221.78.34) 1.078 ms 1.209 ms 1.179 ms
7 bics.telecity1-ix (193.239.117.211) 1.140 ms 1.375 ms 1.494 ms
8 * * *
9 * * *
10 * * *
11 lag-12-1000.iarmar3.isp.belgacom (91.183.246.179) 8.485 ms 8.476 ms 8.642 ms
12 lg-11-100.ssr71cha01.isp.belgacom (91.183.242.63) 178.939 ms 175.629 ms 175.598 ms
13 * * *
14 * * *
15 * * *

13/08/2019 09:13:40 UTC

TRACEROUTE:
traceroute to 91.178.185.93 (91.178.185.93), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.367 ms 0.338 ms 0.338 ms
2 37.244.25.130 (37.244.25.130) 0.912 ms 0.931 ms 0.933 ms
3 Blizzard Blizzard 2.175 ms 2.188 ms 2.187 ms
4 137.221.66.32 (137.221.66.32) 1.153 ms 1.503 ms 1.516 ms
5 137.221.77.70 (137.221.77.70) 1.110 ms 1.119 ms 1.122 ms
6 137.221.77.34 (137.221.77.34) 1.021 ms 1.031 ms 0.993 ms
7 equinix-paris.bics (195.42.144.108) 1.570 ms 1.569 ms 1.717 ms
8 * * *
9 * * *
10 * * *
11 lag-12-1000.iarmar3.isp.belgacom (91.183.246.179) 10.196 ms 10.129 ms 10.233 ms
12 lg-11-100.ssr71cha01.isp.belgacom (91.183.242.63) 218.777 ms 218.247 ms 218.216 ms
13 * * *
14 * * *
15 * * *

13/08/2019 09:13:40 UTC

PING:
PING 91.178.185.93 (91.178.185.93) 56(84) bytes of data.

— 91.178.185.93 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

13/08/2019 09:13:40 UTC

PING:
PING 91.178.185.93 (91.178.185.93) 56(84) bytes of data.

— 91.178.185.93 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3005ms

13/08/2019 09:13:40 UTC

MTR:
Start: Tue Aug 13 09:13:40 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.3 0.4 0.0
2.|-- 37.244.24.130 0.0% 10 0.7 0.6 0.5 0.8 0.0
3.|-- Blizzard 0.0% 10 1.4 1.5 1.3 1.7 0.0
4.|-- 137.221.66.40 0.0% 10 1.2 1.2 1.0 1.7 0.0
5.|-- 137.221.78.70 0.0% 10 1.1 1.4 1.0 3.9 0.9
6.|-- 137.221.78.34 0.0% 10 1.3 7.5 1.1 44.1 14.3
7.|-- bics.telecity1.nl-ix 0.0% 10 1.2 3.1 1.1 19.3 5.7
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- 94.102.160.56 90.0% 10 8.3 8.3 8.3 8.3 0.0
10.|-- 80.84.23.95 60.0% 10 9.0 8.5 8.3 9.0 0.0
11.|-- lag-12-1000.iarmar3.isp.belgacom 20.0% 10 8.5 8.6 8.5 8.6 0.0
12.|-- lg-11-100.ssr71cha01.isp.belgacom 0.0% 10 188.2 89.7 20.8 188.2 55.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

13/08/2019 09:13:40 UTC

MTR:
Start: Tue Aug 13 09:13:41 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 37.244.25.130 0.0% 10 0.5 0.6 0.5 0.8 0.0
3.|-- Blizzard 0.0% 10 1.5 1.4 1.3 1.5 0.0
4.|-- 137.221.66.32 0.0% 10 1.1 2.4 1.1 13.5 3.8
5.|-- 137.221.77.70 0.0% 10 1.1 1.5 0.9 5.7 1.5
6.|-- 137.221.77.34 0.0% 10 1.1 1.1 1.0 1.2 0.0
7.|-- equinix-paris.bics 0.0% 10 1.7 1.7 1.6 1.9 0.0
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- 94.102.160.56 90.0% 10 10.1 10.1 10.1 10.1 0.0
10.|-- 80.84.23.95 50.0% 10 9.9 10.0 9.9 10.3 0.0
11.|-- lag-12-1000.iarmar3.isp.belgacom 20.0% 10 10.1 10.2 10.1 10.5 0.0
12.|-- lg-11-100.ssr71cha01.isp.belgacom 0.0% 10 69.1 100.9 44.6 189.7 46.3
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

13/08/2019 09:13:40 UTC

16

Same here EU servers won’t let me log in

17

Hello everybody,

I have escalated this issue now and it will be looked into.

Kind regards

What’s your opinion?

2 Likes
18

seriously? how long is that gonna take, huh?

1 Like
19

I also seem to be having this issue. My account doesn’t work, but my friends’ account does. Even though it’s on the same computer With the same network and all

20

I got the same problem, I also tried to start overwatch from another PC, it didn´t work there either, while at the same time it works perfectly fine with a different account. Could it be that it has something to do with the mail address it is connected to ?
I´m using a gmail mail account to sign in.
Last time I could start the game was 12 hours ago.