My Info:
ISP Deutsche Telekom
VDSL 100DL / 40 UP
Reposting this from the US forums, because I didn’t realise wrong forums. And they asked me to post it here :). Also posted this in the german forums, but maybe international capacities are higher.
Also posted this in clasic game support by mistake, cause confused.
I disconnected now a couple of times in a row when I tried to play ranked(very frustrating) , but also any other game mode.
My ISP is Telekom Deutschland.
Other internet services keep running.
I did a couple of traceroutes with the help of the blizzard guide using the commandline and tracert + the ip I got from a custom game that kept crashing.
Test times from tracert are close to the looking glass times, as they were tested after each other.
1st Test
Summary
#done 28/04/2020
Tracing route to 5.42.169.166 over a maximum of 30 hops
1 4 ms 3 ms 3 ms 192.168.2.1
2 9 ms 17 ms 19 ms 62.155.240.116
3 18 ms 20 ms 18 ms 194.25.6.190
4 17 ms 16 ms 46 ms 62.157.248.74
5 24 ms 24 ms 23 ms ae1-br01-eqfr5.as57976. net [137.221.80.33] #edited that line because cant post links
6 21 ms 21 ms 21 ms et-0-0-2-br01-eqam1.as57976. net [137.221.65.29] #same
7 21 ms 21 ms 21 ms 137.221.78.77
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
2nd Test. I did after resetting my router and disconnecting and connecting again.
Summary
Tracing route to 5.42.169.166 over a maximum of 30 hops
1 4 ms 3 ms 3 ms speedport.ip [192.168.2.1]
2 8 ms 8 ms 8 ms 62.155.240.116
3 16 ms 16 ms 16 ms 217.0.198.46
4 19 ms 20 ms 19 ms 62.157.248.74
5 24 ms 24 ms 24 ms ae1-br01-eqfr5.as57976. net [137.221.80.33] #link
6 21 ms 22 ms 21 ms et-0-0-2-br01-eqam1.as57976. net [137.221.65.29] #link
7 23 ms 24 ms 25 ms 137.221.78.77
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Here is the traceroute I did with the web-tool looking glass. When the issue first appeared a couple of times.
Summary
TRACEROUTE:
traceroute to 87.173.217.131 (87.173.217.131), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.387 ms 0.360 ms 0.348 ms
2 37.244.24.131 (37.244.24.131) 0.443 ms 0.527 ms 0.601 ms
3 Blizzard Blizzard 2.475 ms 2.486 ms 2.485 ms
4 137.221.66.40 (137.221.66.40) 0.622 ms 0.629 ms 0.629 ms
5 137.221.78.74 (137.221.78.74) 1.075 ms 1.066 ms 1.064 ms
6 137.221.78.32 (137.221.78.32) 1.035 ms 2.438 ms 2.416 ms
7 80.156.162.85 (80.156.162.85) 0.744 ms 1.275 ms 1.295 ms
8 91.23.197.101 (91.23.197.101) 12.961 ms 12.989 ms 12.991 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
25/04/2020 20:05:38 UTC
TRACEROUTE:
traceroute to 87.173.217.131 (87.173.217.131), 15 hops max, 60 byte packets
1 Blizzard Blizzard 85.397 ms 85.384 ms 85.382 ms
2 37.244.25.2 (37.244.25.2) 2.355 ms 2.411 ms 2.423 ms
3 Blizzard Blizzard 2.779 ms 2.805 ms 3.875 ms
4 137.221.66.32 (137.221.66.32) 85.804 ms 85.846 ms 85.852 ms
5 137.221.77.70 (137.221.77.70) 86.239 ms 86.260 ms 86.263 ms
6 137.221.77.34 (137.221.77.34) 86.263 ms 85.507 ms 85.469 ms
7 80.157.202.37 (80.157.202.37) 85.444 ms 85.278 ms 85.251 ms
8 91.23.197.101 (91.23.197.101) 99.128 ms 109.986 ms 109.962 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
25/04/2020 20:05:38 UTC
PING:
PING 87.173.217.131 (87.173.217.131) 56(84) bytes of data.
— 87.173.217.131 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms
25/04/2020 20:05:38 UTC
PING:
PING 87.173.217.131 (87.173.217.131) 56(84) bytes of data.
— 87.173.217.131 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms
25/04/2020 20:05:38 UTC
MTR:
Start: Sat Apr 25 20:05:38 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.3 0.0
2.|-- 37.244.24.131 0.0% 10 0.5 0.5 0.4 0.7 0.0
3.|-- Blizzard 0.0% 10 1.1 1.1 1.0 1.1 0.0
4.|-- 137.221.66.40 0.0% 10 0.7 4.9 0.5 43.2 13.4
5.|-- 137.221.78.74 0.0% 10 1.0 7.8 0.8 37.6 14.4
6.|-- 137.221.78.32 0.0% 10 1.0 1.2 0.9 2.4 0.3
7.|-- 80.156.162.85 0.0% 10 1.1 1.0 0.8 1.3 0.0
8.|-- 91.23.197.101 0.0% 10 12.9 13.1 12.8 13.7 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
25/04/2020 20:05:38 UTC
MTR:
Start: Sat Apr 25 20:05:38 2020 Blizzard 1.|-- Blizzard 10.0% 10 97.2 95.8 81.5 99.3 5.5
2.|-- 37.244.25.2 0.0% 10 174.0 112.2 5.8 188.8 64.6
3.|-- Blizzard 0.0% 10 172.8 110.2 4.1 190.2 66.3
4.|-- 137.221.66.32 0.0% 10 182.8 153.2 96.5 193.7 32.5
5.|-- 137.221.77.70 0.0% 10 182.5 154.6 96.9 198.6 34.7
6.|-- 137.221.77.34 20.0% 10 185.9 149.2 109.2 185.9 24.4
7.|-- 80.157.202.37 10.0% 10 181.7 148.6 98.7 188.3 30.8
8.|-- 91.23.197.101 0.0% 10 189.6 171.3 118.7 206.7 31.7
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
25/04/2020 20:05:38 UTC
today done
Summary
TRACEROUTE:
traceroute to 87.173.209.72 (87.173.209.72), 15 hops max, 60 byte packets
1 Blizzard Blizzard 1.372 ms 1.358 ms 2.905 ms
2 37.244.24.3 (37.244.24.3) 2.910 ms 2.909 ms 2.909 ms
3 Blizzard Blizzard 3.597 ms 3.603 ms 3.603 ms
4 137.221.66.40 (137.221.66.40) 2.927 ms 2.933 ms 2.931 ms
5 137.221.78.74 (137.221.78.74) 2.931 ms 2.930 ms 2.929 ms
6 137.221.78.32 (137.221.78.32) 2.914 ms 1.259 ms 1.730 ms
7 80.156.162.85 (80.156.162.85) 1.292 ms 1.266 ms 1.234 ms
8 91.23.197.97 (91.23.197.97) 16.819 ms 16.805 ms 16.845 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
28/04/2020 18:10:34 UTC
TRACEROUTE:
traceroute to 87.173.209.72 (87.173.209.72), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.337 ms 0.316 ms 0.314 ms
2 37.244.25.2 (37.244.25.2) 0.732 ms 0.742 ms 0.741 ms
3 Blizzard Blizzard 1.187 ms 1.882 ms 1.893 ms
4 137.221.66.36 (137.221.66.36) 1.049 ms 1.075 ms 1.172 ms
5 137.221.77.68 (137.221.77.68) 1.027 ms 1.027 ms 1.025 ms
6 137.221.77.32 (137.221.77.32) 1.003 ms 1.185 ms 1.147 ms
7 80.157.202.37 (80.157.202.37) 1.099 ms 1.130 ms 1.108 ms
8 87.137.195.197 (87.137.195.197) 16.468 ms 16.503 ms 16.509 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
28/04/2020 18:10:34 UTC
PING:
PING 87.173.209.72 (87.173.209.72) 56(84) bytes of data.
— 87.173.209.72 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3007ms
28/04/2020 18:10:34 UTC
PING:
PING 87.173.209.72 (87.173.209.72) 56(84) bytes of data.
— 87.173.209.72 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms
28/04/2020 18:10:34 UTC
MTR:
Start: Tue Apr 28 18:10:34 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.24.3 0.0% 10 0.8 0.6 0.4 1.0 0.0
3.|-- Blizzard 0.0% 10 1.0 1.1 0.9 2.3 0.3
4.|-- 137.221.66.40 0.0% 10 0.5 0.7 0.5 0.8 0.0
5.|-- 137.221.78.74 0.0% 10 0.9 0.9 0.8 1.1 0.0
6.|-- 137.221.78.32 0.0% 10 8.8 4.9 1.0 29.0 8.8
7.|-- 80.156.162.85 0.0% 10 1.0 1.1 0.8 1.5 0.0
8.|-- 91.23.197.97 0.0% 10 16.6 16.7 16.6 16.9 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
28/04/2020 18:10:34 UTC
MTR:
Start: Tue Apr 28 18:10:34 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.3 0.5 0.0
2.|-- 37.244.25.2 0.0% 10 0.6 0.6 0.5 0.8 0.0
3.|-- Blizzard 0.0% 10 1.6 1.8 1.0 3.3 0.6
4.|-- 137.221.66.36 0.0% 10 1.1 1.1 1.0 1.2 0.0
5.|-- 137.221.77.68 0.0% 10 1.0 3.8 0.9 17.4 6.0
6.|-- 137.221.77.32 0.0% 10 1.3 4.3 1.0 15.8 5.4
7.|-- 80.157.202.37 0.0% 10 1.3 1.2 1.0 1.4 0.0
8.|-- 87.137.195.197 0.0% 10 16.5 16.2 16.1 16.5 0.0
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
28/04/2020 18:10:34 UTC
last one, after the router reset
Summary
TRACEROUTE:
traceroute to 79.209.68.202 (79.209.68.202), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.460 ms 0.457 ms 0.459 ms
2 24.105.18.3 (24.105.18.3) 1.140 ms 1.158 ms 1.165 ms
3 137.221.105.12 (137.221.105.12) 1.174 ms 1.179 ms 1.183 ms
4 137.221.66.20 (137.221.66.20) 1.122 ms 1.128 ms 1.131 ms
5 137.221.83.84 (137.221.83.84) 6.073 ms 6.088 ms 6.094 ms
6 137.221.65.68 (137.221.65.68) 5.974 ms 5.857 ms 5.857 ms
7 137.221.68.32 (137.221.68.32) 5.960 ms 6.111 ms 6.080 ms
8 las-b21-link.telia. net (62.115.178.200) 5.723 ms 5.761 ms 5.772 ms
9 ash-bb2-link.telia. net (62.115.137.38) 59.378 ms 59.611 ms 59.608 ms
10 * * *
11 ldn-bb3-link.telia. net (62.115.113.21) 133.696 ms 133.833 ms 133.822 ms
12 ldn-b4-link.telia. net (62.115.134.135) 141.746 ms 141.874 ms 141.872 ms
13 dtag-ic-323085-ldn-b4.c.telia. net (62.115.50.19) 132.703 ms 132.762 ms 132.768 ms
14 91.23.195.157 (91.23.195.157) 152.758 ms 152.859 ms 152.844 ms
15 * * *
28/04/2020 18:21:40 UTC
TRACEROUTE:
traceroute to 79.209.68.202 (79.209.68.202), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.331 ms 0.339 ms 0.343 ms
2 37.244.23.131 (37.244.23.131) 0.469 ms 0.538 ms 0.592 ms
3 24.105.62.148 (24.105.62.148) 1.905 ms 1.927 ms 1.931 ms
4 137.221.66.8 (137.221.66.8) 1.186 ms 1.205 ms 1.211 ms
5 137.221.69.46 (137.221.69.46) 5.921 ms 5.955 ms 5.961 ms
6 137.221.69.32 (137.221.69.32) 2.150 ms 2.512 ms 2.515 ms
7 chi-b21-link.telia. net (62.115.178.248) 1.822 ms 2.336 ms 2.343 ms
8 * * *
9 ldn-bb3-link.telia. net (62.115.113.21) 91.874 ms 91.863 ms 91.847 ms
10 ldn-b4-link.telia. net (62.115.134.135) 88.910 ms 88.923 ms 88.933 ms
11 dtag-ic-323085-ldn-b4.c.telia. net (62.115.50.19) 91.304 ms 91.683 ms 91.679 ms
12 91.23.197.101 (91.23.197.101) 111.054 ms 111.154 ms 111.142 ms
13 * * *
14 * * *
15 * * *
28/04/2020 18:21:40 UTC
PING:
PING 79.209.68.202 (79.209.68.202) 56(84) bytes of data.
— 79.209.68.202 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms
28/04/2020 18:21:40 UTC
PING:
PING 79.209.68.202 (79.209.68.202) 56(84) bytes of data.
— 79.209.68.202 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms
28/04/2020 18:21:40 UTC
MTR:
Start: Tue Apr 28 18:21:40 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.3 0.2 0.4 0.0
2.|-- 24.105.18.3 0.0% 10 0.6 0.6 0.4 1.0 0.0
3.|-- 137.221.105.12 0.0% 10 0.8 0.9 0.7 1.1 0.0
4.|-- 137.221.66.20 0.0% 10 0.6 11.2 0.3 64.4 22.9
5.|-- 137.221.83.84 0.0% 10 4.5 4.8 1.1 18.8 5.0
6.|-- 137.221.65.68 0.0% 10 54.3 12.3 5.6 54.3 15.4
7.|-- 137.221.68.32 0.0% 10 5.9 10.1 5.9 44.7 12.2
8.|-- las-b21-link.telia. net 0.0% 10 5.8 5.7 5.5 6.1 0.0
9.|-- ash-bb2-link.telia. net 0.0% 10 59.4 59.5 59.3 60.1 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- ldn-bb3-link.telia. net 10.0% 10 134.2 134.0 133.6 135.6 0.5
12.|-- ldn-b4-link.telia. net 0.0% 10 142.1 143.2 141.7 147.6 2.2
13.|-- dtag-ic-323085-ldn-b4.c.telia. net 0.0% 10 132.7 132.8 132.6 133.5 0.0
14.|-- 91.23.195.157 0.0% 10 152.8 153.3 152.6 157.5 1.4
15.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
28/04/2020 18:21:40 UTC
MTR:
Start: Tue Apr 28 18:21:40 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.5 0.3 0.9 0.0
2.|-- 37.244.23.131 0.0% 10 0.5 0.7 0.5 1.1 0.0
3.|-- 24.105.62.148 0.0% 10 1.0 1.1 1.0 1.2 0.0
4.|-- 137.221.66.8 0.0% 10 1.4 6.0 1.0 48.8 15.0
5.|-- 137.221.69.46 0.0% 10 4.6 10.1 2.8 62.1 18.3
6.|-- 137.221.69.32 0.0% 10 27.7 13.0 2.1 84.2 26.3
7.|-- chi-b21-link.telia. net 0.0% 10 1.9 2.2 1.9 2.5 0.0
8.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
9.|-- ldn-bb3-link.telia. net 0.0% 10 91.6 93.8 91.6 111.4 6.2
10.|-- ldn-b4-link.telia. net 0.0% 10 89.9 89.7 88.5 93.5 1.4
11.|-- dtag-ic-323085-ldn-b4.c.telia. net 0.0% 10 91.2 91.5 91.2 91.8 0.0
12.|-- 91.23.197.101 0.0% 10 110.7 110.9 110.6 111.5 0.0
13.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
28/04/2020 18:21:40 UTC
What might be the issue?
Should I contact my ISP Telekom Deutschland?
Anything I can do on my end?
Thanks for the support in advance.
EDIT1:
29.04.2020 - 18:25, After I got disconnected and kicked out of a QP-Game and rejoined multiple times I just did the test again.
Zusammenfassung
Tracing route to 5.42.169.172 over a maximum of 30 hops
1 4 ms 3 ms 4 ms speedport.ip [192.168.2.1]
2 19 ms 7 ms 7 ms 62.155.240.116
3 17 ms 19 ms 20 ms 194.25.6.182
4 17 ms 18 ms 16 ms 62.157.248.74
5 24 ms 24 ms 24 ms ae1-br01-eqfr5.as57976. net [137.221.80.33]
6 22 ms 21 ms 21 ms et-0-0-2-br01-eqam1.as57976. net [137.221.65.29]
7 23 ms 27 ms 24 ms 137.221.78.77
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
EDIT2: After messing with outbound and inbound IP rules
Summary
Tracing route to 5.42.174.176 over a maximum of 30 hops
1 3 ms 3 ms 3 ms speedport.ip [192.168.2.1]
2 11 ms 7 ms 8 ms 62.155.240.116
3 17 ms 18 ms 17 ms f-eh1-i.F.DE.NET.DTAG. DE [62.154.17.166]
4 15 ms 18 ms 15 ms 62.157.248.74
5 25 ms 23 ms 23 ms ae1-br01-eqfr5.as57976. net [137.221.80.33]
6 * * * Request timed out.
7 22 ms 22 ms 22 ms 137.221.78.81
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
