I’ve had multiple issues with them yes, and they usually suggest to uninstall the Razer drivers for your mouse as a solution. I clean installed the pc and provided them with logs on multiple occasions without any solution from them
And yeah. good luck on the refund, Support is ofcourse not even admitting the problem but trying to blame your perhipal drivers so there is nothing faulty with the product 
Also donjuno, you have 2 years from purchase of date no matter what blizzard says, unless they want to violate eu trade law ofc
Please do not write if you do not know what you are talking about.
Under EU rules you always have the right to a minimum 2-year guarantee at no cost, regardless of whether you bought your goods online, in a shop or by mail order.
This 2-year guarantee is your minimum right. National rules in your country may give you extra protection: however, any deviation from EU rules must always be in the consumer’s best interest.
If goods you bought anywhere [in the EU](https:// europa . eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm#abbr-ID0E1) turn out to be faulty or do not look or work as advertised, the seller must repair or replace them free of charge or give you a price reduction or a full refund .
As a general rule, you will only be able to ask for a partial or full refund when it is not possible to repair or replace the goods.
Overwatch, The goods is broken, and they cannot repair (patch it)
You can do a simple google to find this out or simply go to
https:// europa . eu /youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm
If you bought Overwatch with creditcard and Blizzard refuses to refund you can send in a cashback request to your credit card issuer and refer to the information given above. In most contries, by law. they must refund you. it’s then Blizzards problem to deal with their payment issuer they use ( usually DIBS or some other big brand payment processor )
I’m informing others about their legal rights to get a refund of a faulty product even though Blizz might claim other.
That it’s used does not matter. Blizzard policy simply doesn’t stand over law 
and it’s not fraud but within your legal right if the vendor cannot fix the product and refuses to refund you
Of course OV should be removed from the users account in such a case, i’m not arguing against that.
I’ve owned it since release, my 2 years are over. just recently started playing the game
Also, if you got here and have gotten banned because of Render device lost. Support won’t fix it:
Your ticket has received the following response:
Hey there, Roffe.
Game Master Stilggost here. While we would be happy to assist in troubleshooting any issues you’ve been experiencing with Overwatch, our support staff is not able to view competitive suspensions, and so we cannot answer this type of question.
Hello everyone,
Please, keep in mind this is the technical support forum. This is no place to have discussions about refunds or laws. If you feel you’re entitled a refund, you’ll have to directly contact Customer Support and discuss your options with them.
On the other hand, please keep in mind it makes it incredibly harder for us to provide support or follow up cases when you’re posting on several threads about the same issue. Furthermore, it violates the forum’s Code of Conduct.
That said, let’s go into looking for solutions for people with this error.
I always recommend starting here, as I said on my first message in this thread:
It contains most of the solutions for this kind of error. Please, take a look and follow all the instructions that apply.
I’d also recommend checking the solution NightBlade suggested:
I’ve also seen cases where overlays where causing this error. If you have any program that has overlays (Discord is probably the most common), make sure you deactivate them. I’d also try closing background applications to make sure there’s no other program interfering with the game:
battle.net/support/article/23848
If the issue persists, please create your DxDiag and MSInfo files:
battle.net/support/article/12988
You can paste the content of each file on a web like Pastebin and provide us with the links. If it doesn’t let you publish your message because of the links, try to paste them using the preformatted text option (</> button).
Got feedback about the support I’m providing? Leave your comments here!
I also am having this problem too, I have a RTX 2080 and I get this error all the time and it’s very annoying. I’ve stopped playing comp after my hour ban I received because of it.
At least somebody who thinks he gets the crashes again.
Glad to hear you’re smart enough.
Hopefully nvidia / blizzard fix this.
No issues at all with the gtx 10series.
Any updates? I’ve tried all of these suggestions and even RMA’d my RTX 2080 Ti FE as a last resort but I still get the “Your rendering device has been lost! Application closing!” crash 1-3 times per play session.
Most recently it’s resulted in 2 suspensions from Competitive CTF because it makes it look like I left the game.
I’ve tried the Nvidia Control Panel “Manage 3D settings” option, the Debug Mode option, I’ve replaced my motherboard once, my RAM twice, and even put the RTX 2080 Ti in another computer and I still get the crashes no matter which rig has this GPU in it.
sounds odd, i know but you need to disable turbo mode on your CPU (yes Cpu). You can do that in throttlestop or simply by going to the windows enegery options and put max CPU state to 99% (it will prevent he CPU to go into Turbo Boost Mode).
Give it a try. I tried everything, in all forums, all videos i found…nothing help until I did this. Many hundrets of hours without a crash since then.
Thanks, kEraMiK I’ll give that a try.
I also have a support ticket with Nvidia that’s been going since mid-November and they just escalated it to their level-2 team. I’ll be sure to reply to all these threads across the different sites if they find an actual fix.
Thanks for everyone’s efforts and input thus far
Nvidia RTX2070 here.
“rendering device has been lost” error randomly after playing 5-20min.
Sometimes no issues for hours. GPU heat stays at sensible levels (55-65 c) so it should not be the issue.
Not very fun.
All,
PSA.
Hello,
I run a 2080 and have the same problem.
The “cannot render device” error as started since I purchased the 2080.
I am qualified above a ‘local technician’.
The machine I am running on is sound and has no issues.
There is clearly some issue with the new RTX cards running Overwatch. Possibly this is NVida’s responsibility, regardless people may choose not to play Overwatch based on this as the crashing gives you bans, the last ban I received was 20 hours, which is just not cool.
Essentially I can accept the crashes, just not the stacking bans.
Since this is a specific crash error (which I am sure you collect data on), in the case of this error code the bans should not be placed.
Simon
Good job on contacting NVidia, lets hope Blizzard and Overwatch get in touch regarding this matter
This happens quite frequently on my Titan X (Pascal). I’m not really interested in getting to the root cause as I can usually re-launch the game and be back within 30 seconds or so. It’s annoying, but I don’t really want to figure out why Overwatch can’t handle this situation without throwing an exception.
However, now I’m getting suspensions because Overwatch crashes? That’s not right.
Consider this from a customer service point of view. I’m upset because my game is crashing repeatedly. I re-launch the game and now I’ve been punished for something that isn’t my fault and I likely have no control over. Then I head to the forums to see that this is a known issue that happens to some percentage of the player base.
That’s a really bad experience, Blizzard. Now I’m going to go play Apex. Is that really the best outcome for your player base?
Is there any dialog between Blizzard and Nvidia on this issue? I understand that perhaps this is a recurring issue between Windows and the graphics driver, but Overwatch is the only game that consistently crashes. I’ve had this same hardware configuration for many years and this behavior is new as of this fall.
Perhaps it’s an issue with the latest line of Nvidia drivers? The bit about AMD Ryzen processors might be useful, but I’m running an Intel 6700k, so it’s not applicable to me.
At this point, I’d settle for a relaxed suspension policy. As it stands, I’m just not going to play Overwatch, and that’s unfortunate for everyone.
I am using a rtx 2080 running everything on stock and I’m getting this crash every couple hours or so…
I’ve been having the same issue, both on my old 980 ti and not on my 2080 ti. No OC or anything.
But, I haven’t had a single crash for 2 whole days after I unchecked the
“Use browser hardware acceleration when available” in the Settings of the Blizzard Launcher.
I noticed the for me anyway, the launcher always froze as well when the game crashed.
Hopefully, it will help at least someone. (If you use Mozilla as your browser, make sure you do the same to your browser if you have it running while gaming." In Chrome it’s unchecked by default.
EDIT:
I take that back. I just crashed after probably 30 games or so. Short lived happiness. Unchecked HW acceleration didn’t do the trick sadly enough.
Pissing me off that I keep getting punished for this frecking bug.
Ever get this fixed, my friend has the exact GPU and has this issue.
Hello,
It appears that I am having the same issue. I was to a point that the person who built it for me via what specs I asked for (my laptop was dying and I had no choice but to get one as fast as I could because I had a term paper due, so I didn’t have the time to build it myself, as much as I wanted to) I thought was to blame (I paid the person quite well for it, as that is his business). This is getting out of hand, Blizzard. This is officially 5 months and it’s not yet fixed. That’s a BIG problem, and it’s continuing to look as though your userbase is meaning less and less to you- you’ve lost what Blizzard was and have become the corporate monster that Activision is. Please. There HAS to be something still in there of the old Blizzard team- the ones that actually care about their players and what is going on in their games. I can understand a month or two, but this has gone on far too long.
You’re losing your player-base for a reason, and this is it, sadly.
Please, for the sake of those who still love what you used to stand for and KNOW some of those people who still stand for those things still work there, fix these glaring problems,
-A once loyal Blizzard fan (who wants to continue to be, but wonders if it is time to let the company that I once loved go, as it looks to have sold its very soul to corportate overlords obsessed with profit and not the lasting and impacting gamer experience)