Can't log in to SCII

StarCraft II Technical Support
22

Same problem here. In Overwatch same too. I can play just hearthstone.

23

I also have trouble logging in to the EU server. Im already logged in to the battle app. And i can connect to the us server. But i cant log on the eu server

24

Iā€™m having the same issues
Poland
Hometown: KrakĆ³w
ISP: UPC Poland

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 15 15 3 4 9 6
89-69-44-1.dynamic.chello.pl - 0 15 15 9 14 40 11
89-75-7-169.infra.chello.pl - 0 15 15 8 11 16 12
pl-ktw01a-rc1-ae43-1485.aorta.n et - 0 15 15 25 28 34 26
de-fra04d-rc1-ae30-0.aorta.ne t - 0 15 15 25 45 59 34
de-fra04c-ri1-ae9-0.aorta.ne t - 0 15 15 25 32 57 27
213.46.179.58.aorta.n et - 0 15 15 26 33 87 27
ae1-br01-eqfr5.as57976.n et - 0 15 15 39 45 54 48
et-0-0-2-br01-eqpa4.as57976.n et - 0 15 15 39 51 145 42
et-0-0-29-br02-eqpa4.as57976.ne t - 0 15 15 40 50 103 40
et-0-0-3-br02-eqam1.as57976.n et - 0 15 15 39 43 49 43
et-0-0-67-pe02-eqam1.as57976.n et - 0 15 15 38 42 56 41
137.221.66.47 - 0 15 15 39 43 54 41
185.60.112.157 - 0 15 15 38 42 55 42
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 5 5 2 4 9 2
89-69-44-1.dynamic.chello. pl - 0 5 5 8 10 12 9
89-75-7-169.infra.chello. pl - 0 5 5 10 11 13 13
pl-ktw01a-rc1-ae43-1485.aorta.n et - 0 5 5 26 29 35 26
de-fra04d-rc1-ae30-0.aorta.n et - 0 5 5 25 29 37 25
de-fra04c-ri1-ae9-0.aorta.n et - 0 5 5 28 29 30 29
213.46.179.58.aorta.n et - 0 5 5 26 35 57 26
ae1-br01-eqfr5.as57976.ne t - 0 5 5 39 39 41 40
et-0-0-2-br01-eqpa4.as57976.n et - 0 5 5 40 46 65 40
et-0-0-29-br02-eqpa4.as57976.n et - 0 5 5 39 49 64 39
et-0-0-3-br02-eqam1.as57976.n et - 0 5 5 40 45 57 57
et-0-0-67-pe01-eqam1.as57976.n et - 0 5 5 41 52 90 90
185.60.112.158 - 0 5 5 39 40 41 39
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 188 188 2 4 17 5
89-69-44-1.dynamic.chello.p l - 0 188 188 7 16 44 14
89-75-7-169.infra.chello.p l - 0 188 188 7 11 23 13
pl-ktw01a-rc1-ae43-1485.aorta.n et - 0 188 188 23 28 42 26
de-fra04d-rc1-ae30-0.aorta.ne t - 0 188 188 24 28 44 30
de-fra04c-ri1-ae9-0.aorta.n et - 0 188 188 23 30 54 33
213.46.179.58.aorta.n et - 0 188 188 23 33 88 37
ae1-br01-eqfr5.as57976.n et - 0 188 188 41 46 81 46
et-0-0-2-br01-eqpa4.as57976.n et - 0 188 188 37 44 97 72
be1-pe02-eqpa4.as57976.n et - 0 188 188 41 44 64 44
185.60.114.159 - 0 188 188 40 44 71 46
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

25

I submitted a ticket because itā€™s account based in my opinion : My friend and I want to play and he doesnā€™t have the issue but I do. Since weā€™re in the same room we tried to log his account on my computer : it works. I tried to log my accont onto his computer, didnā€™t work.
His account works, mine does not (And it is the same as everyone above : NA and KR are fine, only EU is not)

26

Same problem here, canā€™t log into EU but US and KR servers are fine. Never had this before.

27

I and 4 other people from EU region, specifically Turkey have been having the same issue since this morning. Say for 6 hours now. Because we are forum newbs, we have been discussing it in the US forums.

Exact same issue with us, too. Client works fine. All other games work fine. StarCraft 2 fails authentication and is therefore not playable.

28

Hello, Iā€™m having the same issue canā€™t log into the EU server. Iā€™m trying to log in from Romania.

29

I am having the same problem, can log into NA server but not my usual EU server

30

Same, itā€™s a EU server issue not a local one

31

Fixed for me now thank you

32

Fixed for me too thank you

33

OK here too, thank you!

35

i cant autenticat in starcraft 2 battle net its fine im restart reinstal all and cant log in eu im from bulgaria

1 Like
36

Same issue, canā€™t login to EU.
From Saint Petersburg, Russia.

Bnet app -> i am asked to put the login -> nothing happens after that the game ask again and again the login details without getting any error messages or something.

37

Did the problem with EU server rise again? Canā€™t login from Saint Petersburg, Russia.

38

Have the same problem since this afternoon, Battle Net account works fine, but when I login into Starcraft II gives me a ā€œGame client Version Mismatchā€ message on the mac. The Starcraft II Screen is based on the US Region when it is launched, so maybe not passing the correct parameters from the Battle Net account?

39

Logged out and back in and started to install an update, now all is OK!

40

Cannot login in-game for 3 days now. Right now I am on Windows 10 Dev Channel build 20152, but it was also not working on the previous build (20150), but it was working OK on the build before that (19645). I tried the WinMTR on both EU IP address and I get 0% loss, so connection seems OK.

41

same problem from uk just install game again try it and keep try to login and crash to desktop
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
SkyRouter.Home - 0 11 11 3 5 13 4
97e7febc.skybroadband.com1 - 0 11 11 24 25 33 24
be500.pr2.enlba.isp.sky.com1 - 0 11 11 38 40 48 39
No response from host - 100 2 0 0 0 0 0
ae1-br02-eqld5.as57976.net1 - 0 11 11 38 42 60 39
et-0-0-2-br02-eqpa4.as57976.net1 - 0 11 11 39 73 181 181
be2-pe2-eqpa4.as57976.net1 - 0 11 11 38 40 48 39
137.221.66.37 - 0 11 11 38 41 51 41
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
No response from host - 100 2 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

1 Like
42

Same problem. UK as well. Run all potential IP address

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
nowtvhub.Home - 0 69 69 3 5 25 4
97e7fe82.skybroadband. - 10 50 45 8 13 28 21
be416.pr2.bllon.isp.sky. - 0 69 69 11 16 41 21
No response from host - 100 14 0 0 0 0 0
ae1-br01-eqld5.as57976. - 0 69 69 16 24 89 25
et-0-0-2-br02-eqam1.as57976. - 38 16 10 2830 4022 4810 4595
137.221.78.83 - 0 69 69 16 24 84 25
185.60.112.157 - 0 69 69 15 19 41 17
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
nowtvhub.Home - 0 114 114 3 5 20 6
97e7fe82.skybroadband. - 12 79 70 8 9 20 9
be416.pr3.bllon.isp.sky. - 0 114 114 10 12 29 11
No response from host - 100 22 0 0 0 0 0
ae1-br01-eqld5.as57976. - 0 114 114 16 21 114 17
et-0-0-2-br02-eqam1.as57976. - 2 74 73 18 1114 4321 105
137.221.78.87 - 0 114 114 15 20 108 16
137.221.66.45 - 0 114 114 15 18 33 17
185.60.112.158 - 0 114 114 16 17 33 16
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
nowtvhub.Home - 0 94 94 3 5 15 4
97e7fe82.skybroadband.- 9 71 65 8 10 24 11
be416.pr2.bllon.isp.sky. - 0 94 94 10 12 29 12
No response from host - 100 18 0 0 0 0 0
ae1-br02-eqld5.as57976. - 0 94 94 17 20 63 17
et-0-0-2-br02-eqpa4.as57976. - 0 93 93 17 80 1035 67
be2-pe1-eqpa4.as57976. - 0 93 93 17 18 30 18
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
No response from host - 100 18 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider