Since updating windows 10,game does not load. Error graphics device is not available at this time.
i have installed latest graphics driver and restarted windows, but stll does not work.
NVidia Ge Force GTX1060 6gb graphics card 2560x1440 on samsung 2k 27inch curved monitor??
Having the same issue here.
Hello,
Please try the additional steps from this article here.
Kind regards
What’s your opinion?
Hello again,
Did you try the steps specific for this error as well?
Kind regards
What’s your opinion?
Could you please post a DXDiag and MSInfo here? If the data is too big to be posted on the forum directly, you can use a page like pastebin.com and post the link to it here then.
Kind regards
What’s your opinion?
I would if paste bin would let me insert file and screenshot
OS Name |
Microsoft Windows 10 Pro |
Version |
10.0.18362 Build 18362 |
Other OS Description |
Not Available |
OS Manufacturer |
Microsoft Corporation |
System Name |
HOME |
System Manufacturer |
Gigabyte Technology Co., Ltd. |
System Model |
To be filled by O.E.M. |
System Type |
x64-based PC |
System SKU |
To be filled by O.E.M. |
Processor |
Intel® Core™ i7-3770K CPU @ 3.50GHz, 3901 Mhz, 4 Core(s), 8 Logical Processor(s) |
BIOS Version/Date |
American Megatrends Inc. F13, 19/09/2012 |
SMBIOS Version |
2.7 |
Embedded Controller Version |
255.255 |
BIOS Mode |
UEFI |
BaseBoard Manufacturer |
Gigabyte Technology Co., Ltd. |
BaseBoard Product |
Z77M-D3H |
BaseBoard Version |
x.x |
Platform Role |
Desktop |
Secure Boot State |
Unsupported |
PCR7 Configuration |
Binding Not Possible |
Windows Directory |
C:\WINDOWS |
System Directory |
C:\WINDOWS\system32 |
Boot Device |
\Device\HarddiskVolume1 |
Locale |
United Kingdom |
Hardware Abstraction Layer |
Version = “10.0.18362.267” |
Username |
HOME\Nigel |
Time Zone |
GMT Summer Time |
Installed Physical Memory (RAM) |
6.00 GB |
Total Physical Memory |
5.96 GB |
Available Physical Memory |
1.37 GB |
Total Virtual Memory |
13.0 GB |
Available Virtual Memory |
5.00 GB |
Page File Space |
7.03 GB |
Page File |
C:\pagefile.sys |
Kernel DMA Protection |
Off |
Virtualisation-based security |
Not enabled |
Device Encryption Support |
Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable |
Hyper-V - VM Monitor Mode Extensions |
Yes |
Hyper-V - Second Level Address Translation Extensions |
Yes |
Hyper-V - Virtualisation Enabled in Firmware |
No |
Hyper-V - Data Execution Protection |
Yes |
Good morning,
If you can’t get the files uploaded, I’d suggest to open a ticket and attach those to it.
Kind regards
What’s your opinion?
I also have same issue. I assume the recent Windows 10 updates AFFECTED something. Only SC2 doesn’t work. (Have tried to launch Hearthstone and Overwatch from my side, they worked well.)
Please figure it out and hopefully fix the issue!
1 Like
Same issue here.
I have all but WoW installed, everything is playable, yet SC2 launches, spends few seconds in the black screen with flickering cursor and crashes with the “Graphic device not available”, which clearly is available.
Same Issue here,
Looks like a common thing now doesn’t it
I also did all the fixes on the support site with no luck. has anyone got a fix been down now for 4 days!!!
Has there been any update on this as I’ve been unable to log in for 4 days now too. What I get is when I click play the game loads and after a few seconds on the loading screen an orange window comes up saying “an error has occurred” and all my regions are blank meaning I have to quit out.
1 Like
Hi Any Joy. I am still experiencing log in issues. Well more to the point can not even get online in the game mode to play SC2. Any advice?
Same issue here. Tried everything and it doesn’t work.
Anybody managed to fix it?
I’ve not been able to fix it yet. No reply to my own post from blizzard so guess I will have to go play PUBG till someone fixes it.
I ended up having to go to the battle.net launcher-> game settings->starcraft 2 and check the “Launch 32-bit client (instead of 64-bit)” option. Pretty lame, but the only way I was able to play.
same problem at my side. Is there any update of the issue?