There was an error in handing the request. 6:9

Technical Support
1

There is an error message when I open the game, “THERE WAS AN ERROR IN HANDING THE REQUEST. 6:9”

17 Likes
2

the version download is now fixed but now have the same issue (intel mac classic).
Authentification step before clearly works as it a deliberately wrong pwd is not accepted.

3 Likes
3

I have this same issue. Trying to log in endlessly and the result is always that “6:9” error. Cannot play the game. AGAIN.

5 Likes
4

Hi there, same problem at me.

4 Likes
5

Same issue

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6

first the version incorrect bug.
now this

7

same shit for me

3 Likes
8

Same problem. Mac version, 6:9 issue, can’t play the game again after not working for over a month before.

4 Likes
9

Very same issue here…After one month down, it is quite frustrating and I am not sure it will ever work again.

5 Likes
10

Same… MB pro M1

2 Likes
11

same issue here

1 Like
12

Same for me - m1 Mac mini

13

They said
“ Hello
Thank you for reaching out to Blizzard Entertainment! This is Game Master Kerinyne, and I’m happy to assist you today.

First, thank you for your patience it’s truly appreciated! We’ve reviewed your request and it appears this issue is affecting some Mac users. Let me share the right information to help you resolve this.

I’m pleased to inform you that our developers have already resolved this issue. Please try again, or if the problem persists, we recommend reinstalling the game to ensure everything works as expected.

If you have any additional questions or concerns, feel free to reach out we’re always here to help however we can.”

However I still can’t get it to work

15

Still the same problem

3 Likes
16

Didn’t work for me either

1 Like
17

Same same :frowning_face:

1 Like
18

same old shit

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19

Hellou there same trable 6:9 on Mac, but also I can’t see verification code for I’m human XD

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20

Still no fix on the horizon… :expressionless: … Blizz could at least communicate what’s going on

1 Like
21

Same issue. MacBook Pro M1.
It’s an ongoing discussion even on the US forum. I’m not that confident Blizzard care anymore, Mac users have been left out for quite sometimes unfortunately…

Can I ask for a refund?

3 Likes