hello, yesterday I pre-purchased Shadowlands Heroic Edition and with this edition, you get a 120 boost so I decided to use it on a mage. I made a trial mage and applied it went into the game and was 110 still. Thought nothing of it just assumed I needed to finish the trial so I did. After completion of the trial, it locked the character and it has been locked since. currently, it’s telling me I need to purchase a boost to unlock it.
Plenty of information about that, and a couple of blue posts about that on the forums already, had you bothered searching first.
Its a known issue, that is being looked into.
Hey there Elynciea!
As mentioned this is indeed an on-going issue that we are investigating. I am sorry for the inconvenience that this has caused.