No ticket response after 4 days (looting "Message in a Beer Bottle")

Hey Ryala!

The “Axefish Lure” item is flagged as Unique, which means you can only ever have one. Are you sure you don’t accidentally have one stowed away in a bankslot or bag somewhere? It would explain the experience you describe having - if you already have an item flagged as Unique you won’t be able to loot or even see another version of the same item.