That is so stupid that you have to wait for more that a week to get support.
No wonder that people are leaving this game.
I think if you need support that it shall be sovled in less than a day.
8 days is not acceptable.
15 Likes
And sometimes you get auto generated answers for that.
What was your problem? May be someone from here can help you with that.
4 Likes
No wonder, the cleaning lady only goes to clean once a week and has a lot to do.
3 Likes
When players spamm them with nonsense and clog the ticket system.
This is what happens
Oof 8 days, my last ticket took around three days and I got an unsatisfactory answer as well 
3 Likes
Gets falsely banned for 14 days
No worries, i’l just make a thread like i always do, works 70% of the time
8 days and 16 hours wait time
Ah screw it i’l just stay off the forums for 2 weeks
1 Like
Doesn’t help when the company is in turmoil currently.
1 Like
Every time I open one it diverts me to the murloc bot
1 Like
Not really? Especially when early WoW ticket wait times were lesser. Even Wrath tickets were lesser, and that was with a lot more players. This is what happens when they have far fewer GMs and also don’t allow the GMs help with too much, then also make it so they have to use webform stuff and take tickets for multiple games.
2 Likes
I’m sure people still send in “Troll” tickets just to berrate the company for no reason as well.
1 Like
Back in time the solving time was 12/24 hrs.
Last time ive had problems it was around mid bfa and it was solved in 24hrs.
A shame the situation went so bad
2 Likes
We’re still paying for a service.
2 Likes
If people stopped asking stupid questions, that time would decrease by a lot.
3 Likes
“sometimes”?
From my last 3 tickers i’ve always gotten an auto reply after a few hours and had to write a dot and send it again to get a human to answer.
2 Likes
8 days playtime = 4 bucks. So a single ticket is 4 bucks apparently
1 Like
Yeah that part is dumb, it even marks your ticket as resolved when the response is just a link to wowhead and the wow forums…
I miss the live chat and being able to call them
2 Likes
Responding to support tickets aren’t as exciting as cubicle crawling, unfortunately.
2 Likes
That’s what you get when you sack the french office.
3 Likes
/fixed
Have fun!
In BC the wait time used to be 1 hour tops and often we got a useful reply in-game.
I think shop related tickets are resolved faster, once I had a problem with getting a 6 months sub mount and they replied within a day and it was useful. The issue got resolved in a month eventually but the response time was way faster.
I guess anything not money related or not game breaking is low(er) priority.
1 Like