Hi! So I tried logging into my wow account from a friend’s computer. My account was locked due to suspicious activity and I received an email telling me various things, like if I didn’t attempt this log in I should change my password. However, at no point in the email would you adress how I should proceed if I did attempt to log in and by extension causing this account lock. I tried logging in in a web browser which resulted in me having to confirm my identity with some code sent to my email. Having entered this code and successfully logged in to my wow acc I figured all was well, but no.
My account was still locked in the wow client. Why is this so extremely complicated? Can’t I just be prompted for the same code directly in the client to confirm my identity?
I eventually figured out that restarting the battle net client and entering my information from there would solve this.
The biggest issue I think is the complete abscence of directions in the email you recieve upon causing this account lock, if you were the one trying to access your account.
Something like “If you were the one attempting this log in, please restart your battle.net client and log in again” or “Click this link to confirm your identity”
You shouldn’t have to intuitively figure out that a battle net app restart or password change is required to fix this.
Edit 2: So a few hours later I tried logging in through the wow client again and my account is still locked. Currently, the only workaround I’ve found is to log in through the battle net client and launch wow from there. Awkward to say the least.