Account Temorarily locked BLZ51900057

Support Customer Support
1

Greetings,

Yesterday when I tried to play World of Warcraft, after I started the gamr I got a message that my account has been temporarily disabled. I receinved no email about it that would give me any clue on why.
I followed the link that it provided, changed my password and everything, but nothing worked.

The day before the incident everything was fine, I was still playing with no issues.

Please assist on the incident, because I have quite a lot of time in my characters and as of my knowledge I haven’t done anything that would result in my account being locked.

Thank you in advance for your help!

2

If none of the steps work I would go for the ‘contact us’ option. You will need help from a GM via a ticket.

3

Did you check your spam folder?

4

These kind of temporary account locks (where you’ve been given a link to change your password), seem to occur because someone from a different region than you are normally from, was detected trying to log into your account.

So the system locks your account, until the password has been changed, as a pre-emptive security measure.

1 Like
5

I can also be if you use a proxy server or a VPN.