One of my WoW accounts was wrongly suspended for 2 weeks for RMT.
Obviously, I didn’t participate in any activities against the ToS or I wouldn’t post here or attempt to appeal the suspension.
I have done gold transfers between WoW classic realms as well as participate in GDKPs, which are both very well within the boundries of the ToS.
The problem here is that wait time for ticket responses seems to be between 15 to 20 days, which is even longer than my unfair suspension.
What can I do in this case? Is there a phone support or live chat I can reach out to?
They won’t discuss suspensions over the forums, livechat, or callback. Suspensions are handled by a specialist team, whos only point of contact is described in the ban appeals process they informed you of in the email they will have sent you.
Yea, thats how blizzard deals with screwing up. They refuse to face it and admit they failed. They just let you cool down and get back to you in a month sending you some copy pasta you wont read, because by that time your sub is gone and you gave up already.
And no, blizzard disabled live and any form of contacting blizzard regarding anything, so your best bet is twitter or a lawsuit. They hear these things from time to time.
Yeah, I don’t think any single individual will be initiating any lawsuits here.
But there should definitely be some acknowledgement of guilt/mistakes/human error on Blizzard’s part considering this game is indeed a paid service which they unfairly block access to.
The main reason I am angry (read: fuming) right now is this lack of communication and how Blizzard handles RMT and botting.
In my case, on the paid account that got suspended for 2 weeks with a subscription since God knows how many years, I did the following trades recently:
5.5k for two items in a GDKP
received my share for the above GDKP of around 9k
received 6.5k for flying on a new realm from a battle.tag friend to whom I’m connected for about 5 years
6.5k 1:1 transfer between classic realms so I can pay back the debt to my friend
MEANWHILE, there are bots running rampant everywhere in the open world and in dungeons, some online continuously for weeks, who sell hundreds of thousands of gold daily. BUT I AM THE PROBLEM?!?!
They don’t need to communicate or “give warnings”, and its very rare that they do. They have always just gone straight for the ban.
Not going to comment on this because, to be frank, I have no idea if this is what you got banned for, or if you got banned for something you’re not talking about.
Keep in mind that RMT bans seem to be automatic, based on a number of trigger factors, one of which seems to be a number of transactions between a number of parties in a short period of time. Not the amounts being traded.
The very few cases I’ve seen where a person got incorrectly banned by an automatic system, they recieved gametime to make up for the lost game time when they were banned.
Just gotta take the L I have had wrongful suspensions in the past and they just treat you like you are guilty and say they have proof despite that being the case. There really is no quality control and many will get wrongfully banned while the game is filled to the brim with botters. Sadly with the queue time even if they were to unban you it would take them longer than your ban just to respond so yea just hit the unlucky lotto.
And in the case of my old ban I have 2 wow subs on different battlenets and sometimes I would do large gold transfers between them via mail to bank alts and I guess that flags as RMT or something since the accounts arent on the same battlenet.
I think it doesn’t matter if its between two accounts that have similar contact details and has a history of repetition as I’ve not been flagged for this.
On the 3rd day still unable to access my account.
I understand there are even worse cases around, I also understand there is a long queue. But at least prioritize issues which prevents people from accessing accounts rather than bulking all types of issues together.
There is a difference between “oops I selected the wrong tier item with my token” vs “I can’t access a service I’m paying for”.
When it comes to the validity of my claims above in terms of the trades I have done in-game with said account, there are literally less than 10 trades or emails containing gold in the past month. It shouldn’t be that difficult to figure out every trade has an in-game counterpart explaining it and no real money was involved.
I’m sure the blue guy who lurks around this forum can have a quick check and openly call my bull$#@! in public if that was the case.
Are you saying they are in fact doing this separation between tickets? And some of us in this situation with locked accounts still waiting for a reply for days while Blizzard is sending us promo emails?
I found this a bit ironic, now that I just received an email from Blizzard Entertainment thinking oh man it’s my lucky day. Only to find out I’m kindly invited to buy more stuff from them
If you have a ticket opened to appeal a suspension, we will review it and reply as soon as possible. Our suspensions are rarely done by mistake however, so please don’t expect it to be overturned. That’s not to say we never overturn a suspension, or never make any mistake, however that would be the exception, and not the rule.
Be aware that we also don’t review or discuss account suspensions on these forums.
As a side note, it’s not because there are bigger issues (or cheaters) in game that we don’t try and make sure that all players play by the rules. If someone breaks the rules, they may receive a suspension regardless of what other players may have done.
