A quote from this Reddit thread: The Shills Are Real
"Let me be clear on this, I am an ex-Activision/Blizzard employee. I was a Social Media Manager. You can check my twitter at AntiFlav, which used to be ATVIFlav (ATVI for Activision) and look at my post history from a few years ago that shows I was posting for Activision.
I don’t mind posting this because I don’t plan on working in the game industry again, but the shills are real. They aren’t who you think they are though. There aren’t “special shills” that get paid by the company to professionally shill. They are usually Customer Support Reps, Social Media Managers, PR, and other employees on personal accounts. They are not “required” but “encouraged” to post pro-company messages when things like BlitzChung happen. This way it’s “not” the company itself, and it seems like it is members of the general gaming public backing the company.
We did things like this for Call of Duty, and other games, when the gaming public would start to freak out. Since it wasn’t the company directly batting away the accusations, the “flames weren’t fanned” and were expected to die down after just a few days of outrage. The shills are your salaried and hourly paid employees, though you will have some diehard fans protecting the company as well. We were encouraged to push those posts to the top and argue with and bat down any negative posts.
I’m just tired of the companies doing things like this and getting away with it. I’m tired of people bringing doubt that shills exist, we know they exist. I know they exist. I was a shill myself."
So next time you voice good criticism of the game and its company on these forums, what won’t help is these Activision-Blizzard employees in these forums, that try their best to weave a message that goes against good criticism. Then they’ll like the posts that favour Activision-Blizzard’s goals and image.
Shills by game companies in the game industry is very real, you’ll find awareness on this all over the internet and not just the game industry. Posing as normal people in forums, message boards, comment sections etc.
I thought awareness on this topic is important as it helps mental health; with awareness of gaslighting and thus supports the real customers, who aren’t incentivised by a wage of said company.
(note: sadly the post being 5 years ago, the twitter account in the quote seems expired/banned but the reddit posts at the time show no challenge to the OP at the time over the material of the twitter account. Yes it could be anyone pretending to be the said Activision employee of said twitter account, but I do believe their account.)