What is your point?
Are just a brainless consumer or thinking customer?
This is the key part, people pay for the right to access their data, so as people have bought the expansion and paid their subscription, then surely by this definition Blizzard have failed them, as there is a missing chunk of that data?
I personally havenât had the guild bank problem that others have encountered, but that does not stop me empathising with them, they are paying/have paid for a service (access to the relevant game data) and for Blizzard to fob them off withâŚ
Itâs an appalling way to treat your customers and an absolute farce if they call that Customer Service.
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Insert âbut whyâ gif.
Any middle management that was unwilling to tolerate a few days/maybe weeks worth of FTE cost on a game that has - letâs call it somewhere between 2 and 7 million active subscribers (as those are numbers I have seen used from before China came back to more recently respectively) at $15 a month - yes lets do the math here = somewhere between $30 to $105 MILLION per month⌠is not fit to be in role.
Using 5 million accounts for consistency - so letâs call it $75M per month in subs, and then let us add in the actual expac sales - whether Base/Heroic/Epic edition letâs opt for Base at $40 x 5M accounts is another $200 million dollars on top - coming in steadily from the day pre-sale started right up to launch.
Theyâre not struggling to make ends meet. Itâs simple greed at this point.
Of course, I know that not all accounts pay in real money, some proportion (who knows what percentage) use tokens, but my point stands - weâre talking vast amounts of money before server infrastructure, corporate premises and staff and so on.
Itâs not personally identifiable so highly unlikely it qualifies.
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I think the idea is to give the blue posts more visibility and not have distracting green in there.
So in order to still be able to help out with questions they let us de green a character.
Iâve said it on other threads when people come along with the âyou own nothingâ argument.
Read the room. Youâre not adding anything positive to the conversation, and are actually just trolling us.
Yes, youâre entitled to hold an opinion - but knowing when to deploy said opinion is really rather important - and frankly here - it is just inflammatory.
Congratulations - you provided a good counter argument to something that was in my meagre opinion just a half-hearted attempt to troll the thread.
Kudos to you Emje. But Draghonis - please try better to read the room.
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Okay okay, I didnât mean to offend anyone here. Topic just struck me interested as it is something that I am kinda professionally aware of.
I wish you luck in your situation and bye bye.
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Are you seriously condoning withholding payments back until this is resolved in a way players are happy?
Thanks, I appreciate you taking the time to reply, and clarifying there was no intent to antagonise. I may have over-reacted, but it is a particularly sensitive issue for many of us who feel extremely aggrieved by what Blizzard have done, and subsequently failed to do.
Letâs be honest here, GDPR REQUIRES them to have processes to recover lost data that they hold on data subjects.
They have done the math and realised that many people will either spend more time repeated content (more MAUs) to get the items back(Or even better, buy versions of them when they inevitably appear on the cash shop / bmah), or will just accept it, than will complain, so thatâs what they did.
This somewhat reminds me of their historic â6 month cooldownâ policy on refunds, is it legal? no, but since people donât want lose their accounts over something that isnât a massive loss for them, they accept it.
This is potentially really bad news for future customer service, if they learn they can get away with this sort of thing.
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I imagine it depends, if any of those items were paid for in some way (for example from the blizzard store, or via tokens) then they will financial data attached to them and could become relevant.
I mean at this point green posts are more helpful than blue posts sooooâŚ
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Which will all be in the Battle.Net account - and then associated to the game databases.
The B.Net account will be likely very well protected, as that will hold all the PID and payment details. That database will almost certainly then govern the authorisation into the various game accounts, such as potentially multiple World of Warcraft accounts that are associated with a single BattleNet account; HearthStone, Diablo III, Diablo IV, legacy games like Starcraft, Starcraft II, Warcraft III, WC3 remastered and all the other stuff you can see in your games and subscriptions tab of your B.Net account management portal.
Trying to associate GDPR with the game assets is I hope you can see now, clearly wrong. The GRC team will not give a monkeyâs about anything in game data. Just customer, personnel, and corporate data. They may have a liaison with product teams, but it will be advisory, not actual accountability.
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That does indeed make sense, however it doesnât change the fact that if they do get away with this sort of âfixâ it signals to them that they have no real need to provide better service to their paying customers.
Disappointing.
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No no, I am not participant in this issue, I have withdrawn myself as it was pointed out that it might be better for anyone.
TBH while the withholding payments idea until you are happy with the service provided is a laudible one, Blizzard isnât your landlord where ârent protestsâ are a legitimate and in some countries legally recognised tactic.
Blizzard will simply suspend your access until payment is resumed.
Exactly, once your account goes into out of time with no onward means of paying for timeâŚ
âYouâre outta here!!!â
insert baseball giphy.
I hope Microsoft puts them out of business. Most of them are willingly going along with the terrible treatment of their customers so no sympathies.
To the few nice people of Blizzard I spoke with and a few ex-employees. I wish you few all the best in your career, clearly your empathy and professionalism is wasted on this soulless corpse that was once a company to be proud of.
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