Yesterday, with the release of AQ around 10:00 PM, my guild and I decided to venture into the 10-20 difficulty (Ruins) to start progressing through the raid. To our surprise, after killing the first boss, we didn’t receive any items. The boss was empty. We continued through the raid because we didn’t understand what was happening and killed all the bosses. None of them dropped anything.
After killing the last boss, we were all disconnected and sent back to the entrance. When we tried to progress again through the instance, all the doors were closed, and everything was reset as if we had already cleared it.
As a result, we ended up saved and with no loot. We submitted several tickets, but the in-game assistance has been terrible. I feel sad and want to cancel my subscription, which I believe I’ll do. You’re giving us no solution, simply telling us to deal with it. We want our loot or to be able to progress through the instance normally. The gameplay experience has been nonexistent, and it seems like you don’t care.
Especially when it’s not our fault. If you release a raid and there’s a bug of this magnitude, at the very least, you should propose competent solutions instead of hiding like cowards behind the bot-reponses to our tickets saying u cant do nothing.