Ashjra'Kamas Missing (disappear)

Good morning,

After connecting my character for a long time, some items had disappeared, in particular my Heart of Azeroth and my legendary cloak.

I made a request to recover these items but only the Heart of Azeroth was returned to me.

The character concerned had already done the pre-requisite quests to obtain the legendary cloak “Ashjra’Kamas” and I had already done several visions of N’Zoth to obtain the currency to buy the various items.

It’s impossible for me to go back without this cape.
Can you do the necessary!

Best regards,

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