hey i lost access to my phone and now i can’t log to my account i still have the number but i’m not getting any msg on it can u help me remove this problem
From the FAQ (hope it helps)
Don’t have access to the previous device?
If you no longer have access to your old device, you will need to click “Can’t Log In” on the login screen. If you have phone notifications set up you can verify your identity through SMS verification to remove the old authenticator from your account allowing you to set up the authenticator in the Battle.net Mobile App. If you are unable to verify your account through SMS you will need to contact customer support for assistance with removing your old authenticator.
Note: The SMS verification code is sent to the phone number linked to your Battle.net Account. If you changed your phone number you will need to update your Battle.net Account phone number before you can restore your Authenticator.
Hi,
I’m in a very similar situation.
I recently changed both my phone and mobile number, while my Battle.net account is still linked to my old number. Because of that, I cannot use SMS verification and I’m also stuck in the Authenticator login loop.
I have already created support ticket EU106433237, which has been open since Wednesday morning without a response.
As the FAQ confirms that Customer Support is required in this situation, I would really appreciate it if someone could please check my ticket and help move the account recovery / Authenticator removal forward.
Thank you very much.