Ban with no email

My friend’s account was blocked, photo attached
According to the letter, the reason should have been sent by mail, but he never received the letter.
Please send the letter with the reason again or show the letter itself here.
I am opening the topic because he can’t do anything with his account, he was banned everywhere, his battle tag is Gilling#21940

I ask the administration to look into this matter

Hello

Forums are not the correct place to discuss account penalties, doing so is actually against the code of conduct.
We are also unable to re-send or quote the notification email here. On this regard however, I would like to suggest your friend to carefully check the spam folder of the email address.

Should you friend wishes to appeal or otherwise discuss the ban, he will necessarily need to do so as explained in the following article:

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