Recently on 25th July, my main account, which was active since 2010 has been banned “due to exploitative activity involving unauthorized cheat programs (commonly known as hacks)” while I was not even online.
I submitted an appeal which was replied with a auto reply: “This action has been taken in accordance with our Terms of Use and our In-game Policies (https://blizzard.com/support/article/42673 ), which all players acknowledge and agree to prior to playing. These policies and conditions allow us to maintain a fun and safe game environment for all of our players…”
Then, I followed that up with additional plea that I had done nothing wrong and would like to know why exactly I was banned.
This reply was responded to by “Taromancer” basically repeating the auto reply "The account was banned due to a violation of the End User License Agreement and in-game policies, which all players acknowledged and agreed to.
A detailed email regarding the ban had already been sent to you at the time it was issued. Further requests on this topic will not be reviewed."
Now I am stuck with no account after not having done anything, and no appeal and no more replies for 4 days.